|
|
Applying the European Customer Satisfaction Index in the area of sport
Benda, Ondřej ; Šíma, Jan (advisor) ; Čáslavová, Eva (referee)
Title: Applying the European Customer Satisfaction Index in the area of sport Objectives: The main objective of this paper is to determine customer satisfaction of the Czech Association Sport for All (ČASPV) using the methodology of the European Customer Satisfaction Index (ECSI) and following the results of the research propose recommendations. The sub-objectives include modification of the ECSI methodology for the area of sport and comparison of the resulting ECSI index values in terms of the quality management system applied in ČASPV, different methods of determining the weights of measurable variables and already conducted research in the Czech commercial environment. Methods: The work uses, through the methodology of the European Customer Satisfaction Index (ECSI), the method of quantitative marketing research. For the primary data collection from ČASPV agents and clients, electronic and written inquiries were used. Results: According to the resulting ECSI index values, ČASPV clients have been very satisfied with the services and activities of the Association. In terms of the quality management system applied in ČASPV, the Sport for All (SPV) union group, which is linked to the system, achieved a higher ECSI value. When compared with already completed studies at commercial entities, the total...
|
|
|
Quality Management System ISO 9001 in High schools
Šikner, Roman ; Trunda, Jiří (advisor) ; Voda, Jan (referee)
TITLE: Quality Management System ISO 9001 in High schools? AUTOR: Roman Šikner DEPARTMENT: The Center of School management SUPERVISOR: Mgr. Bc. Jiří Trunda ABSTRACT: This thesis deals with the awareness of school principals and their representatives about management and leadership of quality management - ISO 9001. It finds out whether the school management thinks that ISO 9001 would help them in the management and leadership of their school and also if it would help them gain clients - pupils, in negotiation with the management and social partners, in raising funds - mainly in additional activities. This thesis expresses the opinions of school principals or their representatives from different high schools about management quality - ISO 9001 and the possibility of introducing this norm in their schools. KEYWORDS: management quality, ISO 9001, leadership, management
|
|
|
Reliability assessment of a hydraulic switchboard production proces
Machová, Lenka ; Maradová, Karla (referee) ; Blecha, Petr (advisor)
The Diploma thesis is focused on possibilities of an assessment of a hydraulic switchboard and its manufacturing process. Furthermore, it analyses methods individually which are suitable for quality assurance and production reliability, which are described in details. The follow-up work focuses more on the Statistical Process Control (SPC) method which is applicable in the early warning system and the Failure mode, effects, and criticality analysis (FMECA) method, applicable in the planning system. These two methods are further applied to the newly introduced process of machining the hydraulic switchboard as an effective tool not only for assessing the reliability of production, but also for its subsequent securing and maintaining in a relevant condition.
|
|
|
Modifikace standardizované metodiky řízení projektů ve vybraném podniku
Szlauer, Ladislav
The thesis is focused on analyzing the current situation of project management in the company FORMSERVIS, Ltd., identifying and proposing methods for its improvement. While modifying a standardized project management methodology, the use of appropriate software for project management and its benefits is emphasized. The methodology for modification of project management support with regard to the nature of its activities and the availability of relevant data is proposed on the basis of the literature review. In the practical part, an assessment of the current situation is performed and the form of implementation of the new standard is designed. As the most suitable method PRINCE2 methodology is selected with the use of MS Project software. The possible problems and advantages of standardization of project management in the company are summarized and evaluated in the discussion and conclusion.
|
|
|
Quality management in selected company - supplier evaluation
MATIKO, Oleksandr
The diploma thesis is focused on the performance evaluation of key suppliers in the terms of quality in selected cosmetic company. The aim of this thesis is to propose a solution of the assigned project task, based on short-term internship and theoretical knowledge, concerning the graphical visualization of key suppliers performance evaluation. The work is divided into theoretical and practical part. The theoretical part describes basic information about management quality system, it´s principles, conceptions and tools. There is also a closer look at the importance of purchasing department and the suppliers performance evaluating methods. The practical part includes characteristics of selected cosmetic company and processes of the quality control department are described, including laboratory tests. Withing the given project, the practical part is further divided into 6 tasks. The main task involves designing a platform for a simple and effective evaluation of the key suppliers performance in terms of quality. Other sub-tasks involved the compilation of strategic suppliers, a proposal for categorizing suppliers, and for the needs of the organization, also a procedure for communication with suppliers in case the quality requirements were not met.
|
|
|
Countinuous Improvement Process Deployment in sales, service and manufacturing company
Zvolánková, Kateřina ; Krbalová, Maria (referee) ; Blecha, Petr (advisor)
This bachelor’s thesis deals with a continuous improvement process in sales, service and manufacturing in company Bosch Rexroth Brno. The goal is to propose the improvement of mentioned processes. First part is devoted to a description of the actual situation and tools used to realize a continuous improvement. That includes an evaluation of their positives and negatives. Second part is focused on a proposal and a description of tools, which respond to important negative findings. Chosen tools are implemented into the continuous improvement process.
|
|
|
Řízení a management kvality ve vybrané organizaci
ZOULOVÁ, Nikola
This diploma thesis called Quality Management In The Selected Company is focused on quality management system, its oganisation, management and development. The aim of this diploma thesis is to analyse chosen areas of implemented quality management system in the selected company, to identify bottlenecks and to suggest changes and to propose recommendations for achieving better results in this area. The analysed company is called EBAS spol. s r.o. which focuses on metal and wood production. The theoretical review is dedicated to the issue of quality management, starting with term and concept of quality and quality management, followed by identification of advantages and importance of quality management system. Certain attention is paid to quality management processes, and last but not least, costs of quality and documentation in quality management system. The practical part of the diploma thesis begins with the company in general, especially with company history, its activities, portfolio and organization structure, followed by the analysis of selected areas of current quality mangement system applied in the company. The analysis includes the analysis of processes of the quality management system, documentation of QMS, quality goals and politics, supplier rating system and at last but not least, customer satisfaction monitoring system. Based on this analysis there are several reccomendations proposed, which should lead not only to increased quality management system efficiency, but also to increased efficiency of company in general.
|
|
|
Quality management system in selected company
ŽÍTKOVÁ, Tereza
The goal of this diploma thesis was describe and analyze the quality management system in selected service company and suggest proposals for improvement. For drawing up of this diploma thesis was chosen company GEFOS inženýring, s.r.o. This diploma thesis was divided into two main parts theoretical and practical. The theoretical part focuses on quality management, its history, principles and concepts. Important part was made of explainations of the terms as quality, quality management and quality management system. It was put emphasis on ISO standards. This acquired knowledge was used in the second part of diploma thesis, in practical part. First step of the second part was a description of the chosen company. The author answer questions like: What is its purpose? How was the development of this company? How does its organizational structure look like? What is the financial situation? The main part contains characterization of quality management system of the company GEFOS inženýring. First of all were described the beginnings, then current situation of the quality management system, processes and all informations and activities, which were contained in quality manual of the company. This part also contained costs of implementation and sustaining of the quality management system of the company. At the end were suggested the proposal for the improvement not only of the quality management system, but also of the all company.
|
|
|
Human resources in quality management system in selected company
FIALOVÁ, Markéta
The diploma thesis is focused on human resources in quality management system. The aim of this thesis is to evaluate current state of human resources in quality management in chosen enterprise and to design possible developments on it´s outcomes. This thesis is focused on two parts theoretical and practical part. The theoretical part describes history and important personalities of quality management. Terms: quality, quality management, quality management system, pros and cons of introducing this system are also defined here along with principles and conceptions of quality. Another part is focused on human resources in quality system, it´s training, education, evaluation of training, certification of personnel, motivation, team work, etc. The last part is about management quality cost. Practical part is focused on company analysis in society of human resources in quality management system. First the company is described when it was founded, what the company do, it´s goals, strategy and policy, it´s customers, etc. The quality management system is described here which certificates the company possess, strategy, policy and quality goals. Human resources are also described in association with it´s structure, education and gender. This part is also focused on their education, motivation, teamwork, evaluation, satisfaction and certificate of employees. Finally there are mentioned the cost of obtaining certificates and education costs After this analysis the suggestions for improvements are designed. The suggestions are for human resources in quality management system and improvement of enterprise alike.
|
|
|
Quality Management System ISO 9001 in High schools
Šikner, Roman ; Trunda, Jiří (advisor) ; Voda, Jan (referee)
TITLE: Quality Management System ISO 9001 in High schools? AUTOR: Roman Šikner DEPARTMENT: The Center of School management SUPERVISOR: Mgr. Bc. Jiří Trunda ABSTRACT: This thesis deals with the awareness of school principals and their representatives about management and leadership of quality management - ISO 9001. It finds out whether the school management thinks that ISO 9001 would help them in the management and leadership of their school and also if it would help them gain clients - pupils, in negotiation with the management and social partners, in raising funds - mainly in additional activities. This thesis expresses the opinions of school principals or their representatives from different high schools about management quality - ISO 9001 and the possibility of introducing this norm in their schools. KEYWORDS: management quality, ISO 9001, leadership, management
|
guest ::
