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The process analysis of an online shop with design accessories
Červenka, Radek ; Oškrdal, Václav (advisor) ; Cvachová, Renata (referee)
The aim of this thesis is to analyze processes of an online shop with design accessories. The theoretical part of this thesis briefly describes business processes and history of process management. There are also mentioned notations and software, in which business processes are being modeled. The practical part analyzes several key processes of the company (online shop) and subsequently suggests how to optimize them. The whole practical part is focused on a real business that is very specific, so proposed changes of the analysis may not be used for a wider range of companies involved in selling goods through online shops.
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Design and Implementation of New Process for Call Center for Concrete Organization
Kyselová, Petra ; Střížová, Vlasta (advisor) ; Říhová, Zora (referee)
This paper deals with the definition of Corporate Communication and the specifics of telephonic communication with the customer, and further definition of the Process and Process Management focused on process analysis ,which is part of the practical part. Extensive section is devoted to practical study. The benefit of this paper is a comprehensive view at the business model of BEZREKLAMKY s.r.o. The paper deals with analyzing the present state of business model, under which are determined possibilities to increase the efficiency of the process. The last part is devoted to assess the advisability of establishing cooperation at a distance by phone. This process is designed with all the formalities so that it can be directly imlplemented into the current model.
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Process analysis (case study - streamlining the processing of credit)
Frantová, Eva ; Oškrdal, Václav (advisor) ; Řehák, Jiří (referee)
The thesis deals with process analysis (case study - streamlining the processing of credit). The thesis highlights the procedural problems encountered in a particular IT company in processing credit. The theme of the thesis implies the practical orientation of the work, even though the work is divided into two parts. The first and shorter part is a theoretical basis for the practical part. Author finds a possible solution to process problems in modeling of the credit processing's subprocesses and identifying and analyzing problems using the selected methodology PDCA. This methodology is selected on the basis of multi-criteria evaluation. The result of this work is the proposal of measures to identify procedural problems, which is a basis for streamlining the analysed process and its subprocesses. The thesis will be the basis for the introduction of procedural changes in processing credit. The PCDA methology is not complete just with analysis and identification of the problems, so the company will continue in collaboration with the author of the thesis to establish and monitor the proposed changes. Information for the thesis are drawn from business, internet and literary sources, but also from available scientific articles.
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Comparison of software products for management of law offices on the Czech market
Šimková, Hana ; Svatá, Vlasta (advisor) ; Bachmann, Petr (referee)
This final thesis analyzes the most represented complex software products for management of law offices on the Czech market. At the beginning of this paper are described specifics of law offices with their classification applicable for the Czech Republic and facts that distinguish the advocacy from other fields. The next part follows with characterization of particular law office, activities of this office and software products which are used there. Other part of this work is focused on a process analysis of the mentioned law office which is introduced by a theoretical base of process modeling. Defined key processes were modeled and then options for their software support were specified. Criteria for evaluating software products were identified based on the information obtained during the preparation phase. After selection of the three most represented products these products were described and evaluated. Other chapters of this work are focused on the software which is called Acta Safe and which was developed by AiP Safe, s.r.o. Strengths and weaknesses of this software were specified in comparison to selected products of competition and then modifications and improvements were proposed. At the end of this paper are presented results of the survey. This survey was attended by lawyers and articled clerks from various sized law offices. The aim of this questionnaire survey was to determine if there is a connection between focus of the law offices and the need of using a software solution for a law office. How such software is selected, what implementation of the software brings and why there are some law offices that do not use such software. Answers to these questions are provided at the end of this thesis.
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Process analysis and proposal of their optimization in engineering company
Fikar, Vítězslav ; Říhová, Zora (advisor) ; Zeman, Jan (referee)
This thesis is focused on comparison of function management and processing management, especially their advantages and benefits. Using of processing management is introduced on practical example. There is made process analysis on chosen processes in engineering company. Detailed description of these processes is the result. Next step is searching of shortcomings and mistakes in these processes and trying to find solutions of them. The result is evaluation of these solutions and their benefits for company. Then there is proposal of introduction of solutions into processes in the company
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Application of the process analysis in quality assurance and software testing
Popelka, Vladimír ; Oškrdal, Václav (advisor) ; Chromek, Ondřej (referee)
This thesis deals with questions regarding quality assurance and software testing. The subject of its theoretical part is the specification of the general concept of quality, description of standards used in the field of software product quality evaluation and finally the evaluation of software development process itself. The thesis intends to introduce the theoretical framework of software quality assurance, especially the detailed analysis of the whole software testing branch. An added value to the theoretical part constitutes the characterization of procedural approach and selected methods used towards the improvement of processes. The practical part of the thesis comprises of the exemplification -- it shows the procedural approach at software quality management, applied to a selected IT company. The main aim of the practical part is to create a purposeful project for optimization of quality assurance and software testing processes. The core of the matter is to accomplish the process analysis of the present condition of software testing methodology. For the purpose of process analysis and optimization project, the models of key processes will be created; these processes will then be depicted based on defined pattern. The description of the state-of-the-art of software product quality assurance processes is further supplemented by the evaluation of such processes maturity. The project for optimization of software testing and quality assurance processes comes from the process analysis of the present condition of software testing methodology, as well as from the evaluation of procedural models maturity. The essence of processes optimization is the incorporation of change requests and innovative intentions of individual processes into the resulting state of methodology draft. For the measurement of selected quality assurance and software testing processes, the configuration of efficiency indicators and their application on particular processes is implemented. The research on the of the state-of-the-art, as well as the elaboration of this whole project for optimization of software testing and quality assurance processes runs in conformity with the principles of DMAIC model of Six Sigma method.
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Using process analysis for delivering process continuity in utilities sector
Musil, Petr ; Svatá, Vlasta (advisor) ; Ludvík, Jakub (referee)
This work covers process continuity as the source of a business continuity management. In first theoretic part this work connects continuous behavior of systems with the business continuity and the process continuity. Then in second part of the work we look into present knowledge in business continuity management systems and we cover key standards for business continuity management. We also look into connections among those standards for business continuity and we pinpoint chapters of British standard BS 25999-1 with its counterparts in IT service frameworks such as ITIL v3 and COBIT 4.1. In the final part, this work covers use of process analysis and process models as tools for delivering business continuity through process continuity and preparing business continuity plans in utilities.
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Process analysis of the Prague Congress Centre, Inc.
Filipová, Andrea ; Oškrdal, Václav (advisor) ; Vymětalová, Markéta (referee)
The theme of this thesis is a process analysis of the Prague Congress Centre. The purpose of diploma work is to propose more effective running of processes in the company. The theoretical part focuses on business processes, process analysis and graphical languages. Another part deals with company's reservation system and analyzes typical characteristics of reservation systems. The main focus of the thesis is on process analysis of Prague Congress Centre, Inc. Current situation is analyzed and more effective operations which run through the whole company are proposed and evaluated. The emphasis is put on differences evaluation between present and proposed situation and suggestion for change. Another part deals with gaps detection in reservation system which is closely connected with chosen analyzed processes. These gaps, up to certain stage, do not allow effective running of chosen processes.
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The problems of long-term asset evidence, its accounting and depreciation calculation in the accounting software
KUBÍKOVÁ, Lenka
This bachelor thesis analyses the area of long-term asset evidence, its accounting and depreciation calculation in the accounting software called Helios Green. The aim of this thesis is to assess whether this software provides a good background for long-term asset evidence in the selected company and whether the software outputs match the company information needs.In the theoretical part, long-term tangible assets in general and long-term tangible assets from the accounting and tax point of view are described. The ways of acquisition, pricing, the retirement of long-term assets and the accounting and tax deprecation methods are described here. The practical part is focused on the description of the individual procedures such as assets, retirement, the creation and calculation of depreciation, fixed register assets and the assets in an operation register. In the second part, depreciation calculation correctness is examined and the outputs offered by the software in Asset module are tested.Finally, there are recommendations for a better usage of the software in the area of long-term assets.
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