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The Approach of Children Helplines Consultants toward suicidal Clients
Horáčková, Irena ; Stretti, Sylvie (advisor) ; Nová, Monika (referee)
The purpose of this thesis is to introduce the problem of suicidal behavior of children, adolescents and young adults as well as the kind of work with such people in telephone crisis intervention. The theoretical part is based primarily on literature written by Czech as well as foreign authors. It describes the phenomenon of suicide, forms and kinds of suicidal behavior with the focus on the influence of developmental characteristics to a suicidal crisis within the above mentioned focus group. Further the specific ways of work and approach to this group of clients are mapped from the point of view of telephone intervention. The ethics of working with a client is treated as a subtheme of this thesis. The practical part studies the approach of workers in phone intervention to suicidal clients and the way workers deal with possible ethical dilemmas. A methodological approach of qualitative research with semi-structured interview was applied. Interviews were conducted with selected participants from Linka Bezpeci.
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Issues of Online Crisis Intervention and Councelling at Child Line
Horáčková, Irena ; Dvořáčková, Hana (advisor) ; Sekot, Jaroslav (referee)
The goal of my bachelor thesis is to map and introduce the possible forms of online help by organizations dealing with telephone crisis intervention in the Czech Republic. The theoretical part is mostly based on Czech (specialized) literature supplemented with knowledge of foreign literature. On this base the themes of crises and crises intervention and help are generally introduced. Also more specific themes of online communication and possibilities of providing support through online communication systems are dealt with. As a part of this thesis the ethical issues of working with the client and the theme of quality of services provided are mentioned. The practical part is mainly concerned with the comparison of online help provided by the specific organizations and by the Safety Line. The research was made on the bases of quantitative principles using a structured questionnaire. It is primarily focused on the practical functioning of providing services and then of what nature the client's contacts actually are.
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Forms of mental hygiene and their application to crisis hotline workers
Fabíková, Lenka ; Loneková, Katarína (advisor) ; Štětovská, Iva (referee)
This thesis deals with the forms of mental hygiene and their application to crisis hotline workers. In the theoretical part the work focuses on the characteristics and specificities of telephonic crisis intervention. Methods of mental hygiene suitable for crisis hotline workers are presented too. The empirical part focuses on mapping of the forms of mental hygiene, which are provided by crisis hotlines to their workers in the Czech Republic. Individual forms of mental hygiene of crisis hotline workers were also mapped. Crisis hotline workers burnout was investigated in the empirical part of the thesis by the means of CBI - Copenhagen Burnout Inventory. It was also confirmed that greater degree of compliance with selected principles of mental hygiene by cisis hotline workers has the relationship with burnout lower incidence. Hypotheses concerning the relationship between sociodemographic data (sex, age, educational attainment, length of praktice, type of employment in the workplace and beyond) and the rate of burnout were not confirmed. The aim of the thesis was to offer possible ways of how to deal with the stress to crisis hotline workers and how they can optimally use the methods of mental hygiene, which can in practice preventively work against burnout.
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Telephone Crisis Intervention (Specific Aspects of working at Helpline)
Pittnerová, Monika ; Vítečková, Michaela (advisor) ; Schõnfelderová, Marie (referee)
The thesis explains the concept of crisis, crisis intervention and telephone crisis intervention, its procedures and techniques. It's focused on history of Helplines not only in Czech Republic but also in the world. It looks closely at the format and principles involved in Helpline call management. The thesis identifies requirements that are imposed on trained specialists and presents some of the institutions that organize training in telephone crisis intervention. Not only Czech but also international organizations focusing on telephone crisis interventions are introduced. A telephone counselors might be at risk for so-cold "burnout syndrome", therefore, the thesis includes chapters devoted to supervision practice and mental hygiene. Finally, the specific Helpline calls are listed.
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Quality standards of Helpline Arkáda
KVASNIČKOVÁ, Markéta
Quality standards of Helpline Arkáda The changes brought about by the Social Services Act apply to all social services. Quality standards have been made into mandatory conditions the providers for social service must comply with. The chief mission of the standards to ensure that service provisions respect and protect the rights of both the service beneficiaries {--} users and those who provide it {--} staff. The changes also involve the inspections of social service quality, which uses the very standards as a measure of quality of the service concerned. The theoretical part of the paper deals with the mission of social work in the context of the Social Services Act and acts laying down the position of social workers that were changed after 1989. The objective of the present thesis is to compile the Arkáda Help Line Quality Standard document meeting the requirements of the Social Services Act and at the same time will reflect the given conditions applying to the very service. Up till now, the quality standards for the service concerned were no available in paper format. Specific documents had only been drafted and used with other information having been disseminated orally with no system in place. The practical part of the paper involves description of specific standards applied to the Arkáda Help Line as foreseen under research and the Social Services. The part describes the aims and methods of providing the social service, the methods of providing for the protection of rights, rules applying to talks between parties interested in the social service, individual agenda of the service provision and the method of handling documentation on the service provision. Moreover, the procedure applying to filing and settling complaints for quality and method of provision of social services is described. The paper further pays attention to the issue of linking the services provided to other available resources. Personal and organisational coverage of the social service and professional development of the staff are further quality indicators and must be incorporated within the standards. Yet another part describes availability of the social services provided in terms of locations and times, access to information on the social service provided and the conditions under which the service is provided. As the staff must be familiar with the possibility of emergency situations, the paper includes a chapter on emergency situations and rules that must be respected if the above is the case. Improving quality of the service is included in conclusion. The present document shall serve as the basis for quality standards for the Arkáda Help Line. It shall be further developed ad used under a paper on the Arkáda Help Line.
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CRISIS INTERVENTION AS ONE OF THE POSIBILITIES OF HEALTH AND SOCIAL HELP FOR PEOPLE IN NEED
KŘENKOVÁ, Eva
Nowadays crisis has been an everyday occurrence in our world. It´s mostly caused by the loss of a very close person, loss of a job or by social status decline, health problems, etc. Nobody (not even a specialist) can tell anyone when to get into crisis and when not. Crisis represents an enormous psychical and often physical strain. One of the possibilities to help people in crisis is the crisis intervention. Crisis intervention is a procedure suitable for people who for the first time face a hard situation. Desired effect of crisis intervention is the strenghtening of client´s ability to deal with difficult problem either on the basis of strategies proved before or on the basis of newly created procedures. Together with that client´s selfevaluation should improve and unpleasant emotional attendance of the crisis should be reduced. Un this work was to learn the knowledgeability about the possibilities of using crisis intervention services among southbohemian district citizens. My bachelor thesis can be used for making the population acquainted with types of crisis intervention and with possibilities of their usage.
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