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Effective Integration of Employers in Intercultural Company
Macek, Jiří ; Kubátová, Zuzana (referee) ; Rašticová, Martina (advisor)
This diploma thesis is dealing with integration of employees in multicultural environment. It defines terms related to the subject: culture, company culture, working group, intercultural communication and intercultural integration. It contains analysis of real multicultural environment, represented by one team of IBM office in Brno. In the end, this thesis offers some improvements for better efficiency of intercultural integration in this team.
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The level of knowledge of medical students at secondary schools in providing nursing care to foreigners
TOUMOVÁ, Kristýna
The integration of foreigners increases the number of patients with different nationalities and religions in our medical facilities. To treat these patients it is necessary to know their habits and specific needs. Such knowledge should have the students of secondary medical schools, to whom this work is focused. The theoretical part deals with the history of multicultural nursing in our country and abroad. Further is the explanation of basic terms, such as: culture, minority, majority, racism, discrimination, ethics and communication in Transcultural nursing care. Next Chapter deals with the integration of foreigners in Czech Republic. The multicultural nursing at the secondary medical schools is connected to this chapter. The subject multicultural nursing unfortunately is not on the particular types of schools, in the branch medical assistant, it is taught as a separate subject. The following chapter is about specifics of selected minorities. This thesis has two aims: The first aim is: To map the knowledge level of students of secondary medical schools in providing nursing care to patients from minority groups. The aim 2 is: To determine students' interest in the issue of multicultural care. On the basis of the aims three hypotheses were laid down: H 1: There is difference in knowledge of multicultural nursing between the students of first and 4th years of secondary medical schools. H 2: The Secondary medical schools devote attention to teaching of a multicultural approach to patients. H 3: Students of secondary schools have knowledge of a multicultural approach to patients. To achieve the aims and verify the hypotheses a quantitative survey was performed, which was completed by three short interviews with teachers of vocational subjects. The quantitative survey was conducted using form of questionnaires for students of 1st, 2nd, 3rd, and 4th years in branch medical assistant at three medical schools. The results of the questionnaires were processed into graphs using statistics. Interviews were processed into categorization. The survey results showed that students have some knowledge about nursing care of patients from minority groups. Further, it was also found that students have an interest in the issue, and they would welcome to obtain more knowledge in this field at their school. The first hypothesis was confirmed. There is the difference in knowledge of first and 4 grades, but not so clear as it might be assumed. The knowledge is increasing gradually from lower classes to higher. The second hypothesis was also confirmed. The Secondary Medical Schools pay attention to teaching of a multicultural approach to patients. The research among students and teachers showed that the school pays attention to teaching, but not quite enough. Hypothesis third was confirmed. Students have knowledge of a multicultural approach to patients. From results of the questionnaires revealed that students have some awareness of the issues, but this knowledge is not entirely satisfactory to knowledge required in professional practice. From research results it is possible to consider that teaching of multicultural nursing at schools takes place in some form, but it all depends on the school. Therefore would be good to unify teaching - to determine the exact number of hours and form of teaching. Thus all students would have the opportunity to obtain the same information and School would get clear rules of teaching. Based on information gathered from the survey will be published in the journal article to spread awareness of the issue. The article, based on the acquired information from the research, will be published in a professional journal to extend awareness of the issue.
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Communication with the patient / alien in the nursing process
MBUNA YEMELI, CEPHISE LEONIE
The issue of multicultural nursing is still new, in the Czech republic, with the increasing number of foreigners. Communication is a fundamental process, which can be characterized as exchanging of information and ideas among people. It can be on both on verbal and nonverbal levels. It is based on interpersonal interactions, involving the transfer of information from person to another. The nurse serves as a liaison between the doctors and the patient. They must understand medical instructions and patient needs and concerns. Their communication skills are important because it serves as a channel of information exchange therebycreating an environment of trust. For nurses and for patients/ alien communication is an essential tool for submitting and obtaining information and the lack of communication can lead to errors and misunderstanding in patient care. The results of this research work show knowledge of Czech nurses in multicultural nursing. Knowledge of multicultural nursing care is at a low level and there is need for it to be improved. I can state that the objectives set at the beginning of this thesis have been achieved.
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Nurse´s role in providing care to patients - foreigners
KOUSALOVÁ, Renata
The theme of this thesis is the role of nurse providing care for patients-foreigners. The thesis was divided into two parts. In the theoretical part it dealt with the issue of providing nursing care to patients-foreigners which sought to highlight the roles of sister, their problem situations and state of readiness to care for these patients. They were set three objectives of this work. The first objective was to determine the roles of nurse which are dominant in their care of the patients- foreigners The second objective was to map the problem situations of nurses in providing care to patients foreigners. The last objective was to map the state of readiness of nurses in patient care of patients-foreigners. In the empirical part were set out five hypotheses. The first hypothesis was that the most common role of nurses in patients-foreigners care is the role of nursing care provider. The second hypothesis claimed that the most problem role of nurse in patients-foreigners care was the role of educator. The third hypothesis was that the greatest obstacle in providing nursing care to patients- foreigners is the language barrier. The fourth hypothesis was that the most common problem in providing nursing care to patients- foreigners is a social isolation. The fifth hypothesis was based on the assumption that nurses are theoretically prepared to care for the patients-foreigners. Based on the evaluation of an anonymous questionnaire the first, third and fourth hypothesis is confirmed. On the contrary, the second and the fifth hypothesis were not confirmed. In the first part of the research investigation was used a quantitative data collection method in the form of an anonymous questionnaire for general nurses to hospital beds stations in Hospital in České Budějovice joint-stock company, Hospital Písek joint-stock company, Hospital Strakonice joint stock company and Hospital Tábor joint-stock company. The questionnaire contained 36 closed, semi-open and open questions. In the second part of the research were used descriptive statistical functions. To evaluate statistically significant relationships were used PivotTable (Crosstabs). In total, 300 questionnaires were distributed of which the final research survey used the 226. Survey results were summarized in graphs and tables. Discussions have been confronted with the literature with the expression of the author's own opinion. At the end of the work were given the confirmed and unconfirmed hypotheses and the overall summary of work with possible suggestions to improve the quality of patients-foreigners care.
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Interpreter as a part of team in nursing of patient
KASOVÁ, Simona
Abstract: Many foreign-language minorities live in the territory of the Czech Republic; therefore nursing care of other nations in healthcare facilities is not unusual. Mutual communication and understanding influence greatly the quality of nursing care for foreign patients. If a nurse does not know the needs of her foreign patient because of ineffective communication, she is unable to satisfy these needs and thereby provide quality nursing care. This thesis, focusing on topic Interpreter as part of a team taking care of foreign patients, describes, in its theoretical part, the movement of foreigners in the Czech Republic, the principles and elements of intercultural communication for healthcare professionals, interpreters work and involvement in multicultural nursing, and also some interesting facts concerning the communication of certain nationalities. The second part of this thesis consists of quantitative research, which is accompanied by a qualitative survey, through structured interviews with foreigners living in the Czech Republic. The quantitative research was conducted using questionnaires for nurses working in hospitals of South Bohemia. The thesis objective, to identify nurses knowledge needed to ensure a successful and good communication with foreign patients, has been met. Hypotheses for the objective were set as follows: H1 Nurses are already experienced with treating of patients foreigners. H2 Nurses have experiences in communication with members of foreign language minorities. H3 Nurses have some knowledge of the practices of successful communication with foreign patients. H4 Nurses know the contacts to people who they can address if an interpreter is necessary. H5 An interpreter is included in the nursing team treating a foreign patient. On the basis of research results, first two hypotheses have been confirmed; the other hypotheses have not been confirmed by the research. The results of this thesis could serve as an indicator of the need to educate nurses in a multicultural nursing. They could also point out in practice to the suitability of involving an interpreter in a nursing team treating members of foreign-language minorities.
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Specific nursing care for clients of the Japanese minority
HRÁZSKÁ, Kateřina
Abstract It is well known that many different minorities are living in the territory of the Czech Republic, one of which is a Japanese minority. Healthcare professionals should have sufficient information about this not-very-numerous minority to ensure the provision of high-quality nursing care. This thesis is entitled ? Specifics of nursing care for clients/patients from the Japanese minority? and comprises two main parts. The first theoretical part describes the Japanese, their culture, habits and language, communication in multicultural nursing, and the nursing process and educational activities of nurses in the multicultural nursing environment. The second part covers research identifying the specifics of the Japanese minority in the area of nursing care. Experiences of the clients/patients from this minority with hospitalization in healthcare facilities and with the provision of specific nursing care in the Czech Republic were also examined. The qualitative form of investigation was used in this work. Data was obtained from a semi-structural interview with four members of the Japanese minority living in the Czech Republic. The interview contained 86 questions compiled according to the conceptual models for nursing practice by Gordon and Leininger. Based on the data obtained, case records were prepared and processed into categorization tables. After evaluating the results of the investigation, the following 4 hypotheses were formulated: H1 The Japanese minority has special dietary habits. H2 Patients from the Japanese minority have had a positive experience with hospitalization in the Czech Republic. H3 No language barrier exists in patients from the Japanese minority. H4 Patients from the Japanese minority have no specific requirements for nursing care. The results of the investigation were summarized in the Manual of Nursing Care for clients/patients from the Japanese minority, with the main objective of facilitating healthcare professionals´provision of nursing care for these patients/clients.
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Specific Midwife´s Care of Jewish Woman
MAŘÍKOVÁ, Eva
The thesis deals with Jewish culture and its relation to nursing in the Czech Republic. In the introductory section the most important historical moments of Jewish culture are mentioned, the origin of Jewish culture, religious and philosophical ideas of Judaism and its branches are described. The most comprehensive chapter presents Jewish festivals and Jewish family life. These are the crucial indicators of lifestyle from the religious point of view. They show how religion influences adolescence, the man´s and woman´s role in the family as well as life itself. The theoretical part of the thesis is closed with the description of nursing care specifics. Topics such as basic nursing care, the care for a dying person, stepping of a Jew into life, i.e. circumcision, childbirth or abortion are covered. The exploratory question on specific needs of Jewish women while given nursing care by a midwife was asked. The aim of the thesis was to learn midwives´ awareness on specifics of nursing women of Jewish religion. The results of the research show that midwives´ awareness is not high, for example 50% of midwives are convinced that termination of pregnancy is absolutely forbidden in Jewish culture, the absolute majority of midwives could not give the definition of Sabbath. But on the other hand, this information cannot even be found in literature dealing with multicultural nursing care. The hypothesis that midwives do not have enough knowledge about specifics of the care for Jewish women was confirmed. However, it is also difficult to make Jewish women communicate openly and get relevant information. Therefore it is necessary to seek for specifics of nursing care actively to improve the quality of nursing care. But yet the research brought the insight into specifics of nursing care such as insistence on caregivers´ adequate expertise or demand of quietness and privacy. In the course of pregnancy women do not require more attention than usual, do not give up their professional careers, but they slow down the pace by relaxing more. The other hypothesis suggests that while providing them with nursing care it is possible for midwives to meet all the specific needs of Jewish women. The results of the research show that it is possible to meet specific needs in full if we do our best to seek for concrete specifics when communicating with a Jewish patient.
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