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Customer Satisfaction
Marečková, Tereza ; Tunkl, Jan (referee) ; Schüller, David (advisor)
The master thesis is focused on customer satisfaction of the selected facility. Proposals of customer satisfaction are based on partial analysis. The first part of the thesis is focused on a theoretical basis. The second part is analytical and is focused on current state of the company and its evaluation through external and internal environment analysis. Last part of the thesis contents proposals to increase customer satisfaction.
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Experience of health care managers with motivation, team leadership and build-up of the professional competence of their employees
MAREČKOVÁ, Tereza
Current state: The motivation of nursing staff is an integral part of the activities of nurse managers. Most of the time, work in the healthcare sector is very mentally and physically demanding for all medical staff, and especially for nursing staff, who are in closest contact with patients. Nurse managers should therefore be aware of the importance of staff motivation. All health workers have the obligation of lifelong learning, and therefore the head nurses should pay attention to the educational activities of the staff. The objective of the qualitative research was to describe the work motivation of nurses, in particular, the experience nurse managers have with team building activities and to map their role in the field of increasing the professional competence of their employees. The aim of the quantitative part of the study was to evaluate nurse satisfaction with the motivational program of the organization in which they work. Another goal was to find out if nurses are interested in team building activities. The final goal of the quantitative research was to evaluate nurse satisfaction with the employer's offer of lifelong learning. Methodology: A mixed qualitative and quantitative design was chosen for the research. The data collection for the qualitative research was carried out through semi-structured interviews with first and middle line nurse managers. The data intended for the quantitative research study were obtained using the technique of a non-standardized self-constructed questionnaire intended for shift nurses. The research group of the qualitative part of the research survey was made up of 11 head nurses, and the research group of the quantitative part of the research survey was made up of 179 shift nurses. The research took place in two hospitals of the faculty and regional type in the period July-September 2022. Results: Nurse managers considered employee motivation to be an important and integral part of their work. Adequate financial remuneration of nurses was stated by the majority of nurse managers as the strongest motivating factor. Four fifths of the interviewed nurses were satisfied with their salary (81%). More than four-fifths of nurses were satisfied with the hospital incentive program (82.7%), and nurse satisfaction with the incentive program did not vary statistically significantly with their age (p=0.724). The head nurses had no experience with team building activities. More than a third of nurses (40.8%) were interested in participating in team building activities. Nurse willingness to participate in team building activities decreased with age (p <0.030). The head nurses stated that they try to motivate and support the nurses for further education. Among the obstacles preventing further education of nurses, they included fatigue associated with a lack of staff, as well as lack of time and lack of interest of nurses in further education. More than three quarters of nurses (76%) were satisfied with the offer of lifelong learning offered by the employer. Nurse satisfaction with the employer's offer of lifelong learning increased significantly with the applicability of newly acquired knowledge in clinical practice (p <0.001). Conclusion: The level of relationships at the workplace is related to the satisfaction and motivation of the staff, and the associated effective communication in the team. Nurse managers should therefore pay attention to the development of positive relationships at the workplace and the cooperation of individual team members. One of the possibilities of working with teams can be, for example, team building. If we want educated nursing staff in hospitals who are continuously educated, it is necessary for them to be supported in further education by senior staff and the organization.
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Nursing care of patient provided by a mobile hospice nurse
Marečková, Tereza ; Bodláková, Jana (advisor) ; Heřmanová, Jana (referee)
My bachelor thesis is divided into the theoretical and nursing part. In the theoretical part, I deal with three large units, which are "Death and dying", "Palliative care" and "Mobile specialized palliative care facilities". In the chapter entitled Death and dying, I acquaint readers with the model of five stages of mourning and the different periods of dying. In the chapter dedicated to palliative care, I try to approach the issue of palliative care. In this chapter, I deal with the types of palliative care, the indication of palliative care in terminally ill patients as well as legislative amendments and ethical aspects of this kind of care. My last and largest unit in the theoretical part is the chapter called "Mobile specialized palliative care facilities" where I mention the history and presence of mobile hospices just like legal norms, requirements imposed on providers, and financing of mobile hospices. I also mention the target group of MSPC (Mobile Specialized Palliative Care), its indications and the multi-professional team of a mobile hospice where I mainly focus on the role of a nurse in a mobile hospice. The operation of mobile specialized palliative care in the home environment of terminally ill clients is demonstrated in the story of 63-year-old Mr. J. Š who has been diagnosed with...
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Customer Satisfaction
Marečková, Tereza ; Tunkl, Jan (referee) ; Schüller, David (advisor)
The master thesis is focused on customer satisfaction of the selected facility. Proposals of customer satisfaction are based on partial analysis. The first part of the thesis is focused on a theoretical basis. The second part is analytical and is focused on current state of the company and its evaluation through external and internal environment analysis. Last part of the thesis contents proposals to increase customer satisfaction.
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Lenka Lagronová The Playwritter in the Borderland
Marečková, Tereza ; Kudláčková, Jana (advisor) ; Sílová, Zuzana (referee)
Lenka Lagronová (22.9.1963) graduated from the dramaturgy at the Theatre Faculty of the Academy of Performing Arts in Prague under Prof. Jaroslav Vostrý. During her studies she had written several plays which were later presented in the theatre DISK (eg, Nouzov). As a dramaturgist, she has worked exclusively with the director Petr Lébl at the Theatre on the Balustrades. Nowadays, she still devotes herself to writing plays for the theatre and radio.
In her early works she was dealing with the traumatising experiences of younger generation, which she described with typically rough humour. Primarily she wrote episodes about maturing of young women (Antilope). The second part of her work was influenced by her retirement from theatre life to taking the veil (Convent of St.Thérèse). In 1998 her play Thérèse won the Alfréd Radok Award for Production of the Year (Comedy Theatre, directed by Jan Nebeský). In 1999 she received the Czech Radio Award for her radio debute Please Stand Up and in 2002 the play won prize in the Grand Prix Bohemia.
Lenka Lagronová went through two considerable periods in her creative work. From expressive and even expressionistic dramas with intermediating dramatic form and scenic poem she moved to poetic compositions with precise dramatic structure.
The transformation of the author´s style went hand in hand with intensifying mission of her dramatic texts. The main topic of the whole period could be summarized as searching for authority, inner order and sense. She found all this in the middle of 90´s and since her play Theresa she has been writing religious and especially catholic dramas.
Lenka Lagronová draws on imaginative world of intimate female mental character and creates genuine image of the world of religion at the same time. She creates this sphere with connecting fragile mysticism with everyday naturalism.
Although her work could be queried because of its visible evangelistic aim, that could overshadow dramatic character of the text, Lenka Lagronová remains an outstanding creative personality. She breaks borders of genres and fascinates with her persistence in studying human soul and heart through the drama.
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