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Customer Satisfaction Analysis and Proposals for its Improvement
Dydek, Michal ; Rumíšek,, Pavel (referee) ; Chalupský, Vladimír (advisor)
My thesis deals with the problems of measurement and analysis of customer satisfaction in the company-Future Forwarding Ltd., which is focused on logistical andtransportation support to other companies. The work is based on the available theoretical principles of customer satisfaction measurement methods and the analyzes carried out, which are a key part of my job. In the practical part of the company is first characterized and analyzed on the basis of a question naire are evaluated and processed the work of the results of customer satisfaction. The conclusion containssuggestions for improving the overall level of customer satisfaction.
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Customer Satisfaction Analysis and Proposals for its Improvement
Dydek, Michal ; Rumíšek,, Pavel (referee) ; Chalupský, Vladimír (advisor)
My thesis deals with the problems of measurement and analysis of customer satisfaction in the company-Future Forwarding Ltd., which is focused on logistical andtransportation support to other companies. The work is based on the available theoretical principles of customer satisfaction measurement methods and the analyzes carried out, which are a key part of my job. In the practical part of the company is first characterized and analyzed on the basis of a question naire are evaluated and processed the work of the results of customer satisfaction. The conclusion containssuggestions for improving the overall level of customer satisfaction.
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Customer Satisfaction Analysis and Proposals for its Improvement
Dydek, Michal ; Rumíšek,, Pavel (referee) ; Chalupský, Vladimír (advisor)
My thesis deals with the problems of measurement and analysis of customer satisfaction in the company-Future Forwarding Ltd., which is focused on logistical andtransportation support to other companies. The work is based on the available theoretical principles of customer satisfaction measurement methods and the analyzes carried out, which are a key part of my job. In the practical part of the company is first characterized and analyzed on the basis of a question naire are evaluated and processed the work of the results of customer satisfaction. The conclusion containssuggestions for improving the overall level of customer satisfaction.
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Customer Satisfaction Analysis and Proposals for its Improvement
Dydek, Michal ; Rumíšek,, Pavel (referee) ; Chalupský, Vladimír (advisor)
My thesis deals with the problems of measurement and analysis of customer satisfaction in the company-Future Forwarding Ltd., which is focused on logistical andtransportation support to other companies. The work is based on the available theoretical principles of customer satisfaction measurement methods and the analyzes carried out, which are a key part of my job. In the practical part of the company is first characterized and analyzed on the basis of a question naire are evaluated and processed the work of the results of customer satisfaction. The conclusion containssuggestions for improving the overall level of customer satisfaction.
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