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Case Study of Case Management Application in Insurance Industry
Kocura, Petr ; Kunstová, Renáta (advisor) ; Šoule, Marek (referee)
This paper is focused on new trend in business process automation -- case management; main goal of the paper is proofing of concept for life insurance origination using case management. To fulfill this goal I had to analyze available reports from leading research companies such as Forrester and Gartner. The methodology of achievement the goal of the thesis is complemented with my own practical experiences. This thesis consists from theoretical and practical sections. There are characteristics of case management, general architecture of case management illustrated on IBM Case Manager, market insight of case management and typical case management use cases in theoretical section. Practical section is focused on case management utilization for life insurance origination process. To achieve this, there are defined sample insurance company and process analysis of life insurance origination, analyzed requirements for the proof of concept, its solution architecture and of course the proof of concept is implemented. The last chapter contains evaluation of the proof of concept and includes typical expected case management effects for financial sector. The main contribution of the paper to case management topic is the first complete description of the topic in Czech language and creating proof of concept for case management approach in financial sector.
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Using Darwin Information Typing Architecture in ECM solution
Kovář, Martin ; Kunstová, Renáta (advisor) ; Šoule, Marek (referee)
This paper focuses on the principles of Darwin Information Typing Architecture (DITA) standard for storing structured content. Aim of the theses is to generally describe the possibilities of its integration into the ECM solution and, based on this knowledge, to design an appropriate procedure establishing DITA technology into the company's enterprise content management solution according to its specified requirements. The theoretical part of the thesis introduces the concept of information architecture DITA, assumptions for its usage and the basic principles for creating DITA documents. DITA technology is compared to its alternatives and its future development is estimated. It discusses the general principles of DITA integration to ECM solutions. In the practical part, there is designed a suitable demonstration solution implementing DITA technology into the enterprise content management system based on a company's specified requirements. Under the proposal are compared tools for creating and editing documents and on the basis of the criteria is one of them appropriately chosen. The phases are further developed, thus forming a coherent view on the practical implementation of DITA. General conclusions and recommendations for companies that would be interested in establishing a standard DITA into their content management solutions are drawn in the final chapter.
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