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Evaluation of client satisfaction with the Managed Alcohol Program of the Drop-in center Vlhká
Liďák, Jan ; Šťastná, Lenka (advisor) ; Vacek, Jaroslav (referee)
Drop-in center Vlhká, operated by the organization Podané ruce, implements the Managed Alcohol Program as the only organization in the Czech Republic, inspired by similar programs abroad. In this work, I utilize satisfaction evaluation as a research method with the intention of providing clients an opportunity to express their views on the program and the operation of this center. The aim of the research was to conduct a satisfaction survey among clients of the Drop-in center Vlhká, involved in the Managed Alcohol Program. The objective was to evaluate clients' satisfaction with this program, as well as other interventions provided by the center, the approach of the staff, the environment, facilities, and opening hours. The intention was to provide the results of the work to the service management as a potential inspiration for further changes and development, as well as feedback on the changes that have already been implemented. The research sample consisted of 17 respondents, clients of the Drop-in center Vlhká, participating in the Managed Alcohol Program, who correspond to the target group of the service. These are individuals experiencing homelessness and alcohol use disorders. Respondents were selected for the research using purposive sampling through the institution. They were approached...
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Evaluation of client satisfaction with the Sanitka project of SANANIM field programme
Limpouchová, Markéta ; Šťastná, Lenka (advisor) ; Vacek, Jaroslav (referee)
Background: The satisfaction evaluation is method of obtaining feedback on the services provided by the Sananim field program within the Sanitka project. It provides clients with the opportunity to "share" their experience with the program, comment on individual interventions, or express the need for a new service or intervention. Aims: The aim of the research was to find out whether the clients of the field program Sananim are satisfied with the services offered by the Sanitka project. Above all, it was about local and time availability, the main components of the sanitka project (exchange program, counseling, treatment, testing, staff access) and about identifying the weak points of the service. The research was supposed to provide information on whether the clients are satisfied with the individual interventions, whether they are missing something (and what) within the services provided, and how the services could be improved. Methods and research file: The RAR - Rapid assessment and response methodology was used to collect data. Data collection took place in the form of semi-structured interviews with 30 clients. Respondents were selected purposively and through the institution. These were clients of TP Sananim who use drugs at risk (especially by injection) and at the same time use the varied...
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The satisfaction evaluation of the drop-in centres clients within the area of Zlín region of pandemic COVID-19
Hanáková, Karla ; Šťastná, Lenka (advisor) ; Jandáč, Tomáš (referee)
ITRODUCTION: Worldwide pandemic COVID-19 and enforcement of restriction measurements necessary to limit the virus spreading in area of public health has affected entire aspects of modern life and impacted inter alia also the area of using drugs, the drug trade including social and medical reactions to the drug phenomenon. As a result of taking the measurements the pressure on addictology services, their operations, the employees and last but not least the clients was getting stronger and stronger. AIM: The purpose of the work was to determine the scale of satisfaction/ dissatisfaction of the clients within the area of Zlín region contact centers with the interventions and services offered during the period of time in context of pandemic COVID-19 and maintaining anti-pandemic measures in order to minimize the impact of pandemic upon the clients and the contact centers' employees and to check this way the ability of the Drop-in centers to react and adjust flexibly to the current situation. METHODS: The respondents were chosen by intentional selection via the institutions. The mean of feedback represented the satisfaction evaluation. A questionnaire was used as a tool of data collection. The whole file consisted of 40 respondents in total. Acquired data were evaluated by STATA® 15.0, Statistic Data...
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Assessmen of clients' satisfaction with the services of the contact and advisory center Stage 5
Smetanová, Simona ; Šťastná, Lenka (advisor) ; Broklová, Lada (referee)
Background: Analysis of client satisfaction with contact center services is one of the important tools for obtaining feedback on the contact center services offered and on interventions by employees. The diploma thesis deals with the interventions offered by the Stage 5 contact center and how it is evaluated by its clients. According to the annual report of Progressive o.p.s. the number of clients in contact is increasing every year and their needs can be expected to change over time. However, we often lack feedback from these service users to think about specific adjustments to existing services. Aims: The aim of the research is to obtain a so-called "consumer" view from the centre's clients. More specifically, to obtain information about their satisfaction with the range of services they use. Based on the respondents' answers, consider or suggest how individual interventions could be improved or new ones proposed. Through research questions, I also focus on the time flexibility of individual interventions in the use of clients. Research set: The research set coincides with the primary target group of the contact center. They are problematic and often long-term users of addictive substances that meet the EMCDDA definition (person using heroin and other opiates, cocaine, amphetamine,...
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Evaluation of client satisfaction with harm reduction progamme No Biohazard
Nováková, Kristýna ; Šťastná, Lenka (advisor) ; Janíková, Barbara (referee)
Background: In this work, I deal with adequacy of services and needs of clients within the No Biohazard program. The purpose of the evaluation is important particularly for directors and program managers. It is the directors and managers who are often asked to justify the need for their programs. Client satisfaction is believed to be a concept that is well understood by clients, the public, public authorities and other institutions that provide funding to these organizations (WHO, UNDCP & EMCDDA, 2000). Aims: The main goal was to find out the satisfaction of clients with the offered interventions offered by the No Biohazard program to clients, optionally how particular aspects of interventions could be improved. Research questions identify sources of dissatisfaction with the interventions offered. Partial goals also include finding out the level of client satisfaction with the local and time availability of No Biohazard, creating a proposal to increase the level of No Biohazard and finally designing an inventory of Harm Reduction material that could be offered to outreach program clients. Research file: The research sample is drug users who should meet the EMCDDA definition of problem drug users. I chose respondents to the research through institutions - it was an institutional selection with a...
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Cognitive Remediation and Emotion Skills Training (CREST) for eating disorders patients and its therapeutic use in the treatment of addiction
Zlesáková, Marie ; Vacek, Jaroslav (advisor) ; Pavlovská, Amalie (referee)
Cognitive Remediation and Emotion Skills Training (CREST) is a method successfully implemented in the treatment of eating disorders, that helps improve cognitive and emotional deficits. As patients with eating disorders and substance abuse have similar neuropsychological impairments and have also a high co-morbidity in both disorders, we can consider using CREST in the treatment of addiction. The introduction part is based on views of various authors on the issue of eating disorders, their comorbid psychiatric diseases and mechanisms associated with eating disorders and substance addiction. Further I describe the neuropsychological deficits found in both diseases, the possibilities of their rehabilitation and finally I present the CREST program. The aim of the research was to evaluate the quality of the program implementation. I focused on comparing the process, satisfaction and benefit of the intervention in 4 patients with eating disorders and 8 patients with substance addiction co-morbidity. Data were collected from the diagnostic screening of substance-related disorders, by analyzing medical documentation and participating observations in 10 CREST lessons. Key data source were also satisfaction and benefit questionnaires, and the focus group after the end of the program. The results showed,...
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Evaluation of Patients Satisfaction in the Hospital for Substance-Related disorders in Nechanice for the Purposes of Transformation as a Part of the Reform of Psychiatry
Dobiáš, Jakub ; Vacek, Jaroslav (advisor) ; Petruželka, Benjamin (referee)
Introduction Nechanice's Addictive Disease Treatment Center enters the process of transformation as part of the psychiatric reform. In contrast to other psychiatric hospitals, reform will not lead to a reduction in beds in this facility, but in line with the Deinstitutionalization project, the hospital aims to transform the treatment towards patients. Formulation of aims, methodology Evaluation of patient satisfaction has been carried out in connection with the transformation objectives. The aim of the research was to gain information related to the patient's view of the hospital and the provided medical care. The data will be available to the transformation team as a guideline for optimizing the transformation process. The research was carried out in qualitative form, the data collection was carried out by the method of semi-structured interview. The research group consisted of six patients with different lengths of stay and type of treatment. Three respondents were men and three women. Principal results Patients appreciate the facilities of the hospital for their properties - spaciousness and luminosity. As sufficient, they consider the range of equipment, including the rooms, but criticize the poor technical condition of windows, equipment for leisure activities and obsolescence of inventory in...
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