|
|
Process optimization of providing subsidies for social services
Semerád, Ondřej ; Oškrdal, Václav (advisor) ; Matuštík, Ondřej (referee)
The work focuses on the application of process management in government through the mapping of process of providing subsidies for social services and optimization of this process. For this purpose the first part explains the terms of process management, process and process modeling that are for better follow-up with real practices put into the context of quality management, which is officially adopted by the public administration. This is the subject of the second part, which connects terms defined at the beginning with the real experience, thereby facilitating the adoption of theoretical approaches as realistically feasible and "nonlaboratory". The last part deals with analysis of the attained data and the actual modeling of process and proposals for its optimization.
|
|
| |
|
| |
|
|
Risk management processes improvement in insurance company supported by DSS and BI
Pinkas, Miroslav ; Novotný, Ota (advisor) ; Nosek, Karel (referee)
The thesis is concerned with application of Decision Support Systems and Business Intelligence as a tool for decision-making support into processes of operational risk management in insurance company to improve them and reach a higher corporate performance.The goal of the thesis is to analyze a theory for a support of a process improvement design with the mentioned reach and to develop a design of improved operational risk management processes in a particular insurance company. The mean to reach goals is through-out a literature and articles research regarding a process improvement, decision-making, models and technologies of DSS and BI, and risk management. The theoretical framework is then used as back-bone for implementation of a practical part of innovated processes design. The thesis offers the analysis of an area of risk management processes improvement via DSS and BI in an insurance company that has been researched relatively little, but whose principles can be used for improvement projects in different areas too. A department of operational risk management in a certain insurance company obtains a complete design of innovated processes including DSS / BI application support specification which respects modern techniques of process improvements involving specific methods of decision-making quality. For the same department a part of the design was implemented -- Knowledge management system, that can be fully used. Introductory part of the thesis is concerned with techniques of business process improvement and its alignment with corporate performance. The next chapter describes specifics of operational risk management processes. In the third one models, techniques, information technologies of Decision Support Systems and Business Intelligence disciplines are analyzed. The practical part of the text starts with strategic analysis of the insurance company, proceeds with operational risk management processes analysis and reaches the design of innovated processes involving DSS and BI application support. Benefits of designed processes' changes are verified. In the conclusion a certain process change is accepted for the implementation and its results are described.
|
|
|
Process analysis of the financial department and its optimalization
Krausová, Lucie ; Kunstová, Renáta (advisor) ; Krahulec, Jan (referee)
My work is focused on the analysis and optimization of processes in the financial depart-ment SJL, join-stock company. In the first part of my work there are mentioned processes of this company in a theory, there is briefly mentioned methodology ARIS modeling tool for business process analysis ARIS Express. Subsequently the company and its financial department is described. The following chapter is about analysis of processes chosen. Finally each of the process is evaluated and there are some changes suggested. To analyse and evaluate chosen processes is a target of my work. The question is if the current system is prepared for a bigger amount of contracts expected and more work presumed for example accepting and issuing of invoices. Presented proposals of changes for the financial director which will increase the efficiency of the financial department there is the contribution of my work
|
|
|
Optimization of the process of providing education in the state organization
Spurný, Petr ; Říhová, Zora (advisor) ; Maca, Radek (referee)
The main topic of thesis is process management and its optimization. Thesis provides the necessary theoretical background which describes the advantages and disadvantages process management over functional management and describes important concepts tied to processes and process management. The thesis applies these theoretical findings to a specific department of a state organization that provides informal education to various target groups. The work identifies current processes, provides the process model and an accurate description. The following section is based on an analysis of the current process model to create a completely new model. This new process model optimizes the processes in the department.
|
|
|
Optimalization of business processes of the IT department in company Renault Czech Republic
Markvart, Ondřej ; Kunstová, Renáta (advisor) ; Fortinová, Jana (referee)
The main objective of this bachelor work is the analysis and subsequent design to optimize selected processes of IT helpdesk department at the company Renault Czech Republic. The work is primarily focuses on the processes of user support and possible future adjustments used by application software. The work is divided into several thematic parts. The first part is about presentation of company, focusing on the IT helpdesk and its activities. In the next section are analyzed some of the current processes, including their entry in the existing application software. The last part focuses on the design optimization selected processes of user support and modifications of application software which can be used for the new version.
|
|
|
The process analysis of an online shop with design accessories
Červenka, Radek ; Oškrdal, Václav (advisor) ; Cvachová, Renata (referee)
The aim of this thesis is to analyze processes of an online shop with design accessories. The theoretical part of this thesis briefly describes business processes and history of process management. There are also mentioned notations and software, in which business processes are being modeled. The practical part analyzes several key processes of the company (online shop) and subsequently suggests how to optimize them. The whole practical part is focused on a real business that is very specific, so proposed changes of the analysis may not be used for a wider range of companies involved in selling goods through online shops.
|
|
|
Application of the process analysis in quality assurance and software testing
Popelka, Vladimír ; Oškrdal, Václav (advisor) ; Chromek, Ondřej (referee)
This thesis deals with questions regarding quality assurance and software testing. The subject of its theoretical part is the specification of the general concept of quality, description of standards used in the field of software product quality evaluation and finally the evaluation of software development process itself. The thesis intends to introduce the theoretical framework of software quality assurance, especially the detailed analysis of the whole software testing branch. An added value to the theoretical part constitutes the characterization of procedural approach and selected methods used towards the improvement of processes. The practical part of the thesis comprises of the exemplification -- it shows the procedural approach at software quality management, applied to a selected IT company. The main aim of the practical part is to create a purposeful project for optimization of quality assurance and software testing processes. The core of the matter is to accomplish the process analysis of the present condition of software testing methodology. For the purpose of process analysis and optimization project, the models of key processes will be created; these processes will then be depicted based on defined pattern. The description of the state-of-the-art of software product quality assurance processes is further supplemented by the evaluation of such processes maturity. The project for optimization of software testing and quality assurance processes comes from the process analysis of the present condition of software testing methodology, as well as from the evaluation of procedural models maturity. The essence of processes optimization is the incorporation of change requests and innovative intentions of individual processes into the resulting state of methodology draft. For the measurement of selected quality assurance and software testing processes, the configuration of efficiency indicators and their application on particular processes is implemented. The research on the of the state-of-the-art, as well as the elaboration of this whole project for optimization of software testing and quality assurance processes runs in conformity with the principles of DMAIC model of Six Sigma method.
|
|
| |
guest ::
