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The process of education of patients as a part of a nursing process
ŠEFČÍKOVÁ, Michaela
Education is an integral part of the nursing process. It is a proposeful activity, systematic training, which leads to gain knowledge and skills by means of a special process of learning. The aim of this work was to find out, whether nurses provide patients with education within the nursing process and whether patients feel that this education is sufficient enough to keep an optimal level of their health. All hypotheses I have set were confirmed. Apparently, from the results of the survey, health-educational activity, which is in plenary powers of nurses, is done by nurses themselves for the most part, but in some cases also the doctor took part in this activity. Although most of the asked expressed satisfaction with the information provided, there were still clients who were not satisfied with the number of information both theoretical and practical. In most cases, clients said that the instructions, which had been given to them by the nurse within the educational activity, were very significant for improving their health. Cooperation between a nurse and a client is based on a good communication between both parts. The result of this understanding is a situation when a client obeys the instructions given. From results it is obvious that all clients tried hard to keep professional recommendation provided by the nurse and reach the goal this way.Nowadays, the nurse, who is thanks to her learning within the area of education highly professional, puts an emphasis on mutual cooperation not only with the client but also with his family. The nurse respects client´s individual needs and tries to make him participace actively in his health care.
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Sleep disturbances of clients in old people´s homes
HADAČOVÁ, Jana
Abstract This bachelor work entitled ``Sleep disorders with clients in senior homes{\crqq} has been chosen in order to study the development of sleep in elderly. Sleep is an integral part of our lives, and our need for sleep changes with increasing age. We sleep not only to rest and regenerate our strenth, but also in order to maintain mental and physical health. The need of sleep is very individual and depends among other things on daily activity, age and the overall condition of the organism. The character of sleeping changes with increasing age and it is difficult to decide in individual cases whether the actual problems are normal or already pathological. The quality of sleep is negatively affected by factors such as greef, loneliness, enxiety or change of environment. The elderly generally tend to retire to rest earlier in the day, they however take longer to fall asleep, often wake up during the night, rise early but on the other hand nap during the day. For better classification of sleep disorders, a new version of the International Classification of Sleep Disorders {--} ICSD, was conducted in 1990, in colaboration with several associations and organisations researching these disorders. Sleeping disorders can, according to the international classification, be devided into primary disorders, such as dyssomnia and parasomnia, and secondary disorders connected to somatic or mental ilnesses. The causes of sleep disorder can vary greatly and therefore the diagnostics must be thorough. Here, nurses also greatly participate to the diagnostics. This research was conducted in order to find out what types of sleep disorders clients of senior homes suffer from, whether they are informed about the topics and how suitable their sleeping environment is. The hypothesis that clients in senior homes suffer from sleeping disorders has been proved. The hypothesis that client are informed about the problem has been proved as well, but with a very small difference from the opposite hypothesis. The hypothesis about the lack of knowledge for methods for obtaining quality sleep has been proved, while the hypothesis that client have suitable environment for sleeping has been disproved. The role of nurses is very important here, as they are always close by. They should be involved in the problems the clients have and they should try solving them by other methods than pharmacologically. Nurses should be sufficiently informed about the sleeping disorder problem and know how to use the knowledge in practical situations. Sleep is after all important for a total regeneration of the body and for regaining vitality.
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The ways of satiation spiritual necessities clients of catholic confession
LÖFFELMANNOVÁ, Blanka
Spiritual and religious persuasion have main sense in life of most people. Religious persuasion have gather to larger importance at the timo of illness and can help most people to better composed with illness. This kind of necessities was ineffable in our society until recently. In the theoretic part are define notions like a necessite, account some kind of necessities, describe the hierarchy of them in line with A. H. Maslow, at next are describe some modification in satiation of necessities at the time of illness, definition notions like hollism and spiritual bliss. In the second part is labor target the specified of notions like Christianity, Catholic church, faith, means of grace, prayer and interpreted guestions of illness in relation to Catholic church
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Changes in the social care system and their impact on clients
NOHAVOVÁ, Eva
The dissertation paper focuses on problems related to social services and mapping of changes that have taken place since the most recent update of the Act on Social Services (the Welfare Code). The theoretical part of the paper concentrates on the Act on Social Services whose enactment has brought many significant changes into the welfare system that impact above all on the providers and users of social services. The practical part of the paper describes the opinions that selected registered providers of social services have about the legislative update.
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Problems of nursing care about patient with apalic syndrom
DRÁBKOVÁ, Kateřina
This thesis deals with problems in nursing care of clients with apallic syndrome. There were 4 hypotheses. The first hypothesis presumes that nurses give patients care focused mostly on treating developed complications. After evaluation of the results focused on nursing care, we found out that some nurses know the correct processes while others do not. This means that patients are sometimes given the correct care and sometimes not. So hypothesis 1 was proved valid. The presumption for the other three hypotheses was that nurses do not have information about BS conception, do not know about possibilities of its usage, and do not use this conception in their care of clients with AS. However, the results concerning BS conception were very positive. Nurses know the conception and use it in their care about clients with AS. Hypotheses 2, 3, and 4 were not proved valid.
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Problematic of nursing care about patient with long ventilation therapy
ŠAŠKOVÁ, Lenka
This thesis deals with nursing care problems of patients with a long term aspirial therapy. Thanks to progress in medicine and new modern technology, doctors manage to save more human lives, although these lives are not always of high quality. Therefore the number of clients requiring long term aspirial therapies grows. It has come out of the questionnaires that nurses can meet the needs of these patient and they also have sufficient knowledge. However they lack time to care of these patients during the nursing. This problem can be solved by adding to the number of staff but this is a financial question. There were also differences in care not only in different hospitals but also among different nurses. The solution for this situation might be setting up nursing standards and inspections of their keeping. We must not forget about nurses´ motivation to further work.
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Mystery shopping in the field of mortgages
Seifert, Aleš ; Půlpánová, Stanislava (advisor)
This work deals with the topic of Mystery shopping -- a quality research service. Mystery shopping is a tool, that is used to collect specific information about products and services in various sectors. In case of this work mystery shopping was applied to the domain of mortgage loans. Bank consultant is the first person and usually also the only one contact for the client who comes to the bank. Therefor it is him who forms and mostly can influence the customers final decision. The main goal of each bank is to attract new clients of course. That's why each bank consultants should adopt professional behaviour, polite manners and act the way that could interest new client to agree with the offer of the bank product. Issue of bank consultant profile and business meeting are described in chapter one and two of this work. The second part than brings the issue of mystery shopping on a practical level. It also involves research that was carried out on a selected group of bank institutions. This parto of work also brings evaluation of research and concrete recommendations. On the base of research called mystery shopping taskmasters gain feedback on the functioning of their institutions. Learning experiences (both positive and negative) can then be used to improve the relationship with clients.
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Consumer protection as clients of banks
Drexlerová, Hana ; Schlossberger, Otakar (advisor)
The goal of this work is to determine the current state of consumer protection as clients of banks and compare the approach and procedures to protect this segment of the two different banks - Czech Savings Bank and mBank. The first chapter is devoted to the issue of consumer protection, and describes the basic concepts of key legislation, and engaged subjects. The next chapters examine the main reasons why banks protect the client's objectives of protecting the client, the basic features of the client - bank secrecy, privacy, openness of information and deposit insurance. The last chapter describes the specific problems of clients, focusing on individual products of banks and comparing approaches of ČS and mBank.
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Quality improvement in client feedback process in Ceska sporitelna, a.s.
Burešová, Michaela ; Kořánová, Helena (advisor) ; Jakubcová, Jitka (referee)
The purpose of this diploma thesis is the fact that Ceska sporitelna a.s. doesn't succeed in fulfilling of the standard to solve 80 % of client feedback by 24 hours. The goal of this diploma thesis named "Quality improvement in client feedback process in Ceska sporitelna, a.s." is to define problem spaces of the client feedback process which are necessary to improve. At the beginning there is an explanation of some terms which are connected with a quality. Consequently there are mentioned certain methods of continuous improvement such as PDCA, Six sigma and so on. In practical part there is described contemporary client feedback process, they are introduced results of my own research and suggested ideas for improvement.
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Private banking in the Czech Republic
Rybák, Zdeněk ; Půlpánová, Stanislava (advisor)
This bachelor thesis describes private banking in the Czech Republic. The purpose of this thesis is to render comprehensive view of private banking. Environment, participants, products and business model of private banking are in sequence described. History and perspective of this branch are also mentioned.
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