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The influence of implementation of ISO standards 9000 to improve processes and potential improvement identification
Holubička, Pavel ; Chlapek, Dušan (advisor) ; Pecha, Tomáš (referee)
The diploma thesis examines the influence of established quality management system to improve processes and to further improve the performance of selected company VHL Ltd. Related analyzes and their results are considered as the main goals of the thesis. The first theoretical part of the thesis compares current approaches to quality management and explains basic terms. Introduction to the practical part is the characteristic of the chosen company. Next step is analysis of the impact of the system's implementation and comparison to the precertification state. Analysis uses CMMI model for measuring the maturity of processes. The results of the analysis are used to additional process improvement based on potential improvement. Identified constraints, which are limiting higher business performance, will be subject of the design solution to overcome them. The greatest benefits of the thesis is practical application of the technique for increasing business performance and determining whether quality management system using ISO 9001 will improve the processes.
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Social pathology from the perspective of socially excluded Roma
JUREČKOVÁ, Monika
The submitted diploma thesis has been focused on the chosen socio-pathological phenomena in terms of socially excluded Roma adolescents. The thesis is divided into two parts. In the theoretical part there I clarify first of all concepts as a social standard, a deviation and its basic theories, a culture of the poverty, I also deal with a delinquent and criminal behaviour in a context of the ethnicity, further I describe a social pathology in the Roma minority, a social exclusion of the Roma ethnic group including issues of social-excluded localities and in the end of the theoretical part I deal with an explanation of the concept Romany or the Roman ethnic group. An aim of the diploma thesis is to identify how Roma adolescent men and women living in social excluded localities perceive the social pathology. Because of the objectives and particularity of the research sample as well as the research investigation, I chose a qualitative research, a method of an interview and a technique of a half-standardized dialogue with open questions. The target sample includes 14 respondents aged 13 to 20 years. I addressed respondents in two socially excluded localities as follows: ? a dormitory of defaulters ? a dormitory of the housing estate type The result of the thesis is a recognition which phenomena are perceived by the social excluded Roma adolescents as pathological ones and which are their standard and whether they represent a factual standard for them or in what extent they have a personal experience with them.
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Creation of the integrated system of the quality management on the base of ISO 9001 and ISO 14001 in the particular firm
CHVÁTAL, Jiří
This diploma thesis with the title Creation of the integrated system of the quality management on the base of ISO 9001 and ISO 14001 in the particular firm has the target to develop the proposal of the procedure of the implementation of the system of the environmental management according to the norm ČSN EN ISO 14001 and of the quality management according to the norm ČSN EN ISO 9001 in the company LAMIVEX s.r.o. To reach the target it was necessary to hold a conversation with the senior management and the employees, to observe their every day activities and to make the internal audit. The following step was to elaborate the gained information and to create the documentation according to the norm ČSN EN ISO 14001 and the norm ČSN EN ISO 9001.
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Ethics on the Internet (Etiquette)
Malá, Kateřina ; Sigmund, Tomáš (advisor) ; Vaněk, Jiří (referee)
This thesis addresses the issue of ethics on the Internet. The first part focuses on a brief history of the development of ethics and ethical principles used even today. The second part is devoted to information ethics, which is an integral part of the Internet, since it deals with the creation, dissemination, transformation, storage, search, use and organization of information, and also deals with specific standards, codes and principles that were created either specifically for the Internet or are now an integral part. The third part is devoted to valid Czech and European legislation in the field of information work in various media, including on the Internet. The final section is devoted to the evaluation of the current situation of ethics on the Internet, where they described the problems with which we meet today. Such problems are violations of copyright law, whether piracy or plagiarism, threats associated with Internet communications, kyberstalking, cyberbullying, kybergrooming or activity on social networks. In addition, problem situations are mentioned online trading, which are currently controlled by many associations, consumer protection or influence of the media and advertisements, and incessant problem of censorship. The final part is also added to the survey, which was created speficically for this work and proposal of possible solutions to improve the current situation.
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The aplication of ISO9001 in public administration: case study Municipal office in Litomysl
Šmídová, Tereza ; Krejčová, Nikola (advisor) ; Pěkná, Jitka (referee)
The aim of this work is assess the impact of ISO 9001 aplications in public administration, namely the example of the Municipal office in Litomyšl. Will be evaluated, both financial and non financial impacts. Financial implications will be assessed by comparing the cost of the certificate and saved labor costs as a result of the certificate. The second indicator is the non financial impacts namely the evalution of quality management and service quality. The sriteria for assesing the quality of management developement is found in the number of risks and discrepancies foundin the Municipal office in Litomysl. The sriterion for evaluating the quality of services is assessed by changes in the number of complaints before and after the introduction of standards and in the opinion of the citizens of Litomysl, he quality of service, whitch was investigated by questionnaire survey.
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Ethical Aspects of the Antidiscrimination Law
TOMÁŠKOVÁ, Pavla
The thesis is focused on the anti-discrimination law and its social reason. It is itself divided into seven parts and devoted to definition of the essential political and philosophical terms as the equality, fairness, freedom, also human rights, the discrimination mechanism, the relation between the morality and the law. The chapters describe component terms which were evolving in a different historical context. The attention turns to the European and Czech anti-discrimination judicature and to the analysis of the discrimination as a term as well. The mechanism of discrimination comes after to more comprehensive view why people make differents and for lawmaker´s right attitude to discrimination. The final part of the thesis is a chapter about the fairness to answer questions about how much the law norm can interfere in individual freedom and about the relation between the law and the morality.
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Life scripts of recidivists
KRULIŠOVÁ, Jana
The aim of this bachelor thesis was to find out a family petting of recidivists, especially the influence of its functionality or malfunction on the formation and development of socio-pathological phenomena and in the concrete case on the formation of criminality. The next task of the study was to determine how much the reaction of society on convicts influenced the recidivism and what were the options of recidivists to integrate back into society. To realisation of the practical part of my thesis I chose the method of the grounded theory. I used interviews with recidivists as the basis of the elaboration. At the end it is necessary to claim the set aim of the thesis was reached. No doubt the family influences the behavior of a man but it is not the only influence leading to the formation of the socio-pathological behavior and recidivism.
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Theory and practice of quality management in IS/ICT projects
Rusňák, Peter ; Chlapek, Dušan (advisor) ; Pecha, Tomáš (referee)
This master thesis is available for everyone who is interested in quality management of IS/ICT and not only in this area. It is composed of theoretical introduction, where are discussed different points of view on quality. It deals with historical development and definition of what is the quality. For the purpose of quality management, there are described ISO norm and standard, mostly the quality norms. There is explained importance of these norms in context of our life. In addition the quality management systems like BSC or TQM is also mentioned. Another part of the thesis is about project management of IS/ICT projects and its subpart quality management. The last part of the thesis is about practical application and research. The hypotheses and goals are being verified here.. Together there are seven goals to be fulfilled. First of them is about describing quality and quality management. The rest of goals is about the verification of hypotheses originating from real situations, that the writer had experienced or examined. The first goal is realized by summarizing and commenting information from different sources creating run-through the quality and quality management. The rest of them is fulfilled by empirical research between experts from IS/ICT area, which gives answers for all of the goals. This thesis brings the view over the quality and quality management from its beginning, through applications and real utilization.
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Perception of social standards and social pathology by Romani children of lower school age
ČECHOVÁ, Veronika
This bachelor thesis points out selected social pathological phenomena and their perception by Romani and non-Romani children of lower school age. The thesis is divided into a theoretical and a practical parts. In the theoretical part I first focused on definition of the standard and the value system of the Romani. Then I concentrated on the term social pathology and I specify selected social pathologies, namely the terms aggressiveness, alcoholism, smoking, pathological gambling, theft and drugs, and relation of the Romani minority to these social pathological phenomena. In the last part I deal with a lower school age child, his/her physical, mental and social development. A characteristic of a Romani child is also a part of this chapter. The aim of the research performed was to find whether perception of selected social pathologies by Romani children differs from perception of these social pathologies by non-Romani children of younger school age. I used the methods and techniques of qualitative research in the practical part, namely the method of questioning and technique of semi-structured interview. The research sample consisted of ten Romani children of younger school age, a complementary sample consisted of ten non-Romani children of younger school age. The research was performed at two primary schools in Jindřichův Hradec. The research led to a finding what relation Romani children of younger school age have to selected social pathologies compared to non-Romani children of younger school age, what their approach to addiction is and whether the selected social pathological phenomena occur in the respondents? families. The results of the research confirm that permanent cooperation on preventive programmes for young people at primary schools and youth centres is necessary, particularly focusing on Romani pupils and their families, where social pathological phenomena occur. Introduction of preventive programmes into practice not only with the assistance of teachers, but also of the wide public, would make the beginning of puberty easier for children of younger school age, without threatening external influences.
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