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Price, quality and risk of providing facility management services
Hladišová, Marika ; Vázlerová, Marcela (referee) ; Tichá, Alena (advisor)
This thesis focuses on prices, quality & risks of the Facility management. In the theoretical part there are explained points referring to the Facility management, it’s contributions, ways of securing them, important fields and it’s targets. Also individual levels of cooperation and the job description of the management. There is also a mention of an important standardization, of which the Facility management couldn’t function without. Also the example of service contract and lastly, a very important chapter is dedicated to the quality of work provision and Facility management services. The practical part of this thesis is the case study based on a questionnaire of how to support services of the two different subjects, hotels and construction companies. The case study also describes the cost of these services, ways of controlling the quality provided and contracts with appointed workers. The result of this thesis is a detailed description of potential risks which can appear in the individual type of services. There is a suggested optimization for all the risks mentioned.
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Reporting processes
URBANOVÁ, Michaela
The aim of this diploma thesis is to evaluate the meaning of reported data for users. The evaluation is based on the analysis of the accounting data of P Z P MERLIN s.r.o. The diploma thesis is divided into the theoretical and practical part. The theoretical part is elaborated according to specialized literary publications and sources, which are focused on controlling, reporting, reporting users, information sources for reporting, classification and processing of reports, key performance indicators, models of economic evaluation of the company. In the practical part, the characteristics of the company P Z P MERLIN s.r.o. is described. Then, the analysis of the company's financial situation for the period from 2013 to 2017 follows. using key performance indicators and models of economic assessment. In the practical part, the analysis of the company's current reporting system is performed and evaluated on the basis of the internal audit procedures. At the end of the practical part, there is a recommendation and a proposal how to structure the company's data so that their users can perceive them in all contexts and parameters that are important for their decision making.
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Cost Management in Relation to Business Performance
KUPSKÁ, Andrea
The thesis is focused on the Cost Management in the Relation to Business Performance. The aim of this thesis is analysis of the management costs, their evaluation and suggest some key performance indicators. There are defined cost, calculation, performance and key performance indicators in this thesis. The practical part was elaborated on the basis of data from the company MOTOR JIKOV. There were used methods of observation, exploration and communication with the company. There is an analysis of costing of the filial company and there are some key indicators suggested for the company.
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Návrh rámce pro monitoring sociálních médií a klíčových ukazatelů výkonnosti pro společnost působící na trhu vlasové kosmetiky
Maurer, Julia Elisabeth ; Král, Petr (advisor) ; Roscher, Katharina (referee)
This work reviews the current literature and application methods of strategic KPI frameworks, KPI definition and measurement, target setting and benchmarking for social networks based on journals, books and whitepapers while including an interview with a social media agency. In a second step, the acquired knowledge is applied on a case study for a salon haircare company. The conclusions are based on in-company experts in the field, external social media agencies and an internal survey. Based on a behavioral survey, the requirements and gaps in the organization are identified. This leads to the application of a theoretical framework on the case company and a suitable definition of KPIs. The final delivery includes an analytical tool measuring all KPIs. Finally, all KPIs are related to targets and benchmarks from industry, social network sites, competitors and historical data. The final results are easily transferrable to other players in the industry.
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Assesment of Economic Indicators of the Company Using Statistical Methods
Miloševský, Filip ; Zamcová, Hana (referee) ; Doubravský, Karel (advisor)
The bachelor's thesis deals with the present financial situation of the Aero Vochovody AEROSPACE a.s. and analyses the data and economic indicators taken from accounting system of company. From the knowledge of historical data and corect interpretation and forecasting preconditions for the future the company will be used as a tool for strategic a planning purpouses of the company. Time series analysis and regression analysis is used in the thesis for evaluation of time series tendency and estimation of prognosis for upcoming years. With a help of these methods, values which enterprise should achieve in upcomming year will be determined.
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A proposal to govern a problem managment using the methodology of ITIL in selected company
Drga, Jaroslav ; Bruckner, Tomáš (advisor) ; Vodenka, Marek (referee)
Nowadays, ITIL represents intensely extended methodology for managing ICT services in the corporate services. This whole methodology contains 26 processes in a total of 5 books covering the life cycle of ICT services. One of the processes is also a problem management which is arranged in the book of Service operation. The goal of this dissertation is to design a complex model for the problem management at Vodafone Czech Republic a.s. In the opening of this thesis, the context of the ICT services in the corporate environment is defined. The following part presents basic information which provides the methodology in general. However, it is obvious that this information is insufficient for the real usage in the corporate environment. By combinig the knowledge gained from the methodology with knowledge about other ICT corporate services and business environment, the model itself has been established. Firstly, the chosen corporation was briefly introduced and the key aspects of ICT services were defined. Secondly, the weaknesses of the current state were identified. These inputs were applied in the design of the model. The first element of the model contains a vision and strategy of problem management. Subsequently, an analysis of the interested parties from the perspective of a problem manager was presented. The tools to support the work of a problem manager were briefly outlined and also the responsibilities of each roles -- what is a problem and what is not -- were determined. This model prevents possible misunderstandings and reduces friction surfaces. The main part of the entire model is the proces itself in which were identified 4 basic phases. For the purpose of information transmission in and out of the process was designed a method of communication and escalation matrix. Draft of the model is enclosed by showing key performance indicators. The last part of this thesis contains a design of database of known errors and a discussion of current challenges in the area of the problem management. The author of this thesis is a problem manager in previously described company and therefore he was able to insert his own recommendation from practise in every model supported by casual explanation.
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Management information system optimization in specific company
Prchlík, Vladimír ; Matyáš, Ondřej (advisor) ; Boučková, Markéta (referee)
The diploma thesis is concerned with the optimization in selected areas of management information system on the example of a specific company. The aim is to optimize the selected areas of the system, which were selected in collaboration with the company. The result of this work is to design the system of outputs, metrics and key performance indicators. These, through the management information system, inform the user about the performance of the company and enable him to monitor, analyze and manage areas of interest. The main area of interest is assortment of goods reporting from the perspective of company and their branches. Thesis during the optimization of management information system outputs solves seasonality adjustment, improves costing system and behavior of assortment of goods.
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The principles of the process management and their applications in SMEs.
LÁNOVÁ, Jana
The main goal of this diploma thesis is analysed of the process management and its principles in the selected company. The theoretical part is divided into few chapters where basic parts like the process, process management, monitoring, busines process improvement and others are described. The practical part includes study of process control implementation in particular company. During the analysis process management are applied analysis, observations and interviews with employees and with leadership.
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