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eGovernment from the Slovak citizen's point of view
Zákutný, Peter ; Fortinová, Jana (advisor) ; Pour, Jan (referee)
This thesis is specifically concerned with the assessment of eGovernment from the Slovak citizens point of view. There are three major objectives of this thesis: to familiarize the reader with the concept of eGovrnment, to investigate into the past of the eGovrnment in Slovakia and to analyze the present state of the services concerning their use. These objectives are achieved by the extensive research of the data on the digitalization of public administration. Based on the results of the questionnaire survey, the study demonstrates the citizens' evaluation of the current situation in Slovakia. Namely, the questionnaire serves to assess the respondents level of satisfaction with the particular services, as well as the extent to which are these services used. Furthermore, it investigates users attitude towards the potential changes and new possibilities in the field of eGovernment. The theoretical part of this study includes the overview of the services available, here, in Slovakia, along with those available in the foreign countries and the key terms and pillars of the digitalization of public administration. The questionnaire survey, the evaluation and the analysis of the utilization of services are the main focus points included in the empirical part.
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