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Customer focused process
Kutypa, Tomáš ; Kotek, Luboš (referee) ; Fiala, Alois (advisor)
This thesis deals with the identification of customer requirements laid down in the document Formel Q. Based on the requirements of the verification of whether the organization meets these customer requirements. Verification of compliance with customer requirements is accomplished by performing the process and product audit of the organization.
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Customer focused process
Kutypa, Tomáš ; Kotek, Luboš (referee) ; Fiala, Alois (advisor)
This thesis deals with the identification of customer requirements laid down in the document Formel Q. Based on the requirements of the verification of whether the organization meets these customer requirements. Verification of compliance with customer requirements is accomplished by performing the process and product audit of the organization.
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