Original title: Konverzace s našimi aplikacemi: Zkoumání sociálního kontextu komunikace s technologií
Translated title: Conversations With Our Apps: Exploring the social context of communicating with technology
Authors: Vaughan, Rebecca Susanne ; Vostal, Filip (advisor) ; Jeřábek, Hynek (referee)
Document type: Master’s theses
Year: 2021
Language: eng
Abstract: The words and messages in apps are part of a conversation between people and their technology that we take part in every day. As technology becomes increasingly embedded into our daily lives, we form relationships with our devices and our apps. While we might think of these relationships as different, our behaviors and interactions with technology are still shaped by the social world, and these messages found in apps are based on existing patterns in face-to-face conversation. UX writing is the process of creating these messages in user experiences, which facilitate people's social interactions between apps and other digital products. Interacting with apps and other digital products is inherently social, and by using conversational language as a driving component of UX writing and Human-Computer Interaction, we can also cast User Experience (UX) as a type of communicative exchange between a person and an app, and therefore User Experience (UX) as conversation. Through qualitative interviews and usability testing with native and non-native English speakers, this research explores what type of language style works best for a global audience in these conversations with our apps and how we can strategically apply conversational patterns to improve the experience of users. Abstrakt Slova a zprávy v...
Keywords: User Experience (UX) ● UX writing ● Conversational Language ● Social Construction of Technology (SCOT) ● Speech Acts ● Maxims of Conversation ● Sociology of Technology; User Experience (UX) ● UX writing ● Conversational Language ● Social Construction of Technology (SCOT) ● Speech Acts ● Maxims of Conversation ● Sociology of Technology

Institution: Charles University Faculties (theses) (web)
Document availability information: Available in the Charles University Digital Repository.
Original record: http://hdl.handle.net/20.500.11956/151605

Permalink: http://www.nusl.cz/ntk/nusl-453223


The record appears in these collections:
Universities and colleges > Public universities > Charles University > Charles University Faculties (theses)
Academic theses (ETDs) > Master’s theses