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Supplier Quality Management
Blažek, Tomáš ; Štěpán, Roman (referee) ; Němeček, Petr (advisor)
The master thesis is dealing with customer-supplier relationship, specifically with the suppliers` quality management as seen by the customer. Analysis of the initial status and proposal of applicable changes in the organization are included. The main goal is continuous improvement of supplier quality.
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The quality management system in the selected company
WERNEROVÁ, Petra
This Thesis is focused on the quality management system. The aim of this Thesis is an analysis of the current situation of the quality management system. Suggest measures to improve that system based on the detected results. The Thesis is divided into two main parts. The first part presents readers the basic information about quality management system necessary for understanding this issue. This theoretical part is due to the practical part focused on quality management system according to ISO 9000 standards and also partly on integrated management system. The second practical part consists of three other individual parts, namely the characteristics of the selected company, an analysis of the current situation in the quality management system and suggestions to improve the current situation. The areas necessary to understand the way the company secures the system of quality are primarily analysed (the attitude of the company's leaders towards the quality system management, quality audit, economics of quality, quality system documentation, etc.). Main section of this part is a chapter devoted to suggestions, to improve the current situation, which in case of interest could be used by the selected company. While drafting the proposals the emphasis was focused on meeting the basic principles of quality management. All proposals are draw up with the intent to improve the quality of provided services and increase the satisfaction of company's customers.
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Supplier Quality Management
Blažek, Tomáš ; Štěpán, Roman (referee) ; Němeček, Petr (advisor)
The master thesis is dealing with customer-supplier relationship, specifically with the suppliers` quality management as seen by the customer. Analysis of the initial status and proposal of applicable changes in the organization are included. The main goal is continuous improvement of supplier quality.
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Quality management in logistics
Chomová, Petronela ; Vinš, Marek (advisor) ; Jirsák, Petr (referee)
This thesis deals with the application of quality management in the unconventional field of logistics that are increasingly becoming inseparable parts. The aim of the thesis is to find out logistics provider's attitude and opinion about various aspects of the quality, their interest in quality management and especially its usefulness in the real world. Secondary aim is to analyze the concept of quality management, methods being used and matter of connection with logistics. The theoretical part of the thesis focus on historical development and definition of the quality. There are methods being used to improve the quality, strategic importance of quality management and different types of quality awards in Czech Republic and around the world. In the next chapter are the most frequently discussed approaches to quality management as ISO 9000 standards and Total quality management. Following section is devoted to logistics and logistics providers. Last chapter deals with customer satisfaction in 21st century and customer expectations. Practical part is centered on creation of the survey, evaluation of the obtained data and the final result.
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