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Alternative Dispute Resolution in Civil Disputes between Patients and Heathcare Providers
Syrová, Adéla ; Holčapek, Tomáš (advisor) ; Svatoš, Martin (referee)
Alternative Dispute Resolution in Civil Disputes between Patients and Heathcare Providers Abstract This thesis is centered on addressing the use of alternative dispute resolution (ADR) methods concerning conflict resolution between healthcare providers and patients in the Czech Republic. The initial chapter delves into the substantive aspects of ADR in civil disputes within the healthcare sector. The first subchapter provides a brief overview of the civil liability of healthcare providers. Subchapter two explores the doctor-patient relationship, shedding light on some of its problematic facets that can lead to conflicts. Chapter three focuses on ADR. It not only defines the concept of alternative dispute resolution but also employs charts to compare mediation and litigation, highlighting the potential of ADR. The subsequent subchapter outlines the characteristics of ADR. While a complaint isn't strictly considered an ADR method, it plays a crucial role in the healthcare sector, acting as a precursor to the ADR process. Thus, the following section delves into the complaint mechanism and the individuals responsible for handling complaints, including hospital ombudsmen, lawyers, and the Public Defender of Rights. Subsequent subchapters then enumerate various ADR methods applicable to healthcare, specifically...
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