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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Service quality in consumer's credit branch
 Blechová, Věra ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
The diploma thesis deals with consumer's credit grants of banking and non-banking corporations and comparison of their service quality. The first part of research is dedicated to consumer's knowledge of credit issues. Second describes main difficulties of consumer's credit grants of banking and non-banking corporations and proves their use of unfair manners. The final part of thesis propose improvements, which will boost consumer's protection on field of consumer's credits.
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