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Optimizing Processes in the Customer Support Department
Veselý, Lukáš ; Vobecký, Tomáš (referee) ; Kříž, Jiří (advisor)
This thesis deals with an optimalization of the Escalation process in the customer support department in the company Centrum služeb s.r.o. It contains the analysis of the current process and theoretical knowledge to propose a new solution. The proposed solution is a website based application, which automates the process and decreases the time to resolve customers requests.
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Draft of ICT Security Policy in Company
Špak, Jiří ; Vobecký, Tomáš (referee) ; Ondrák, Viktor (advisor)
The presented bachelor's thesis analyses problems of ICT security in the factual environment of international company operating in Brno. It is divided in to three parts. First part contains analysis of current conditions. Second part explains theoretical background. Third part includes propositions how to improve company's security situation.
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Draft of ICT Security Policy in Company
Špak, Jiří ; Vobecký, Tomáš (referee) ; Ondrák, Viktor (advisor)
The presented bachelor's thesis analyses problems of ICT security in the factual environment of international company operating in Brno. It is divided in to three parts. First part contains analysis of current conditions. Second part explains theoretical background. Third part includes propositions how to improve company's security situation.
|
|
|
Optimizing Processes in the Customer Support Department
Veselý, Lukáš ; Vobecký, Tomáš (referee) ; Kříž, Jiří (advisor)
This thesis deals with an optimalization of the Escalation process in the customer support department in the company Centrum služeb s.r.o. It contains the analysis of the current process and theoretical knowledge to propose a new solution. The proposed solution is a website based application, which automates the process and decreases the time to resolve customers requests.
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