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Drinking water customer complaints analysis
Trněná, Eva ; Baran, Přemysl (referee) ; Ručka, Jan (advisor)
The diploma thesis deals with the analysis of complaints from drinking water customers, particullary about water quality. Within the theoretical part, it presents both the view of the customer of the drinking water and the view of the operator of the water supply system. It also presents possible ways to use drinking water customers complaints as indicators of water system service quality. Further, the thesis focuses on the satisfaction of customers and their trust in the operators of water supply systems. An analysis of complaints of drinking water users on the quality of water that has been received by the operator during the last five years has been performed as part of the case study in the practical part of the thesis. The cases are interpreted in context of the conditions at the given site of the water supply network.
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Hydraulic analysis of the Tvarožná water supply system
Trněná, Eva ; Sucháček, Tomáš (referee) ; Ručka, Jan (advisor)
This bachelor thesis deals with the hydraulic analysis of the existing water distribution system of Tvarožná village. The thesis is divided into several parts. The first part introduces the purpose of the work. The second part focuses on mathematical modeling of water distribution system, hydraulic analysis of water distribution system, describe Epanet 2.0 software that was used for modeling and review the current research on mathematical modeling of water distributions systems. The third part of the thesis analyzes in detail the studied area and describes drinking water distribution to the municipality. The fourth part describes the measuring campaign in the locality and its evaluation, which was subsequently used for the model construction. The fifth part describes the input data and the procedure for the model settings in the software Epanet 2.0. The results of the hydraulic analysis are the pressure conditions in the water distribution network, which are compared to the actual valid legislation. Also the hydraulic capacities of the fire hydrants and their location in the municipality are compared to the standard requirements.
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Drinking water customer complaints analysis
Trněná, Eva ; Baran, Přemysl (referee) ; Ručka, Jan (advisor)
The diploma thesis deals with the analysis of complaints from drinking water customers, particullary about water quality. Within the theoretical part, it presents both the view of the customer of the drinking water and the view of the operator of the water supply system. It also presents possible ways to use drinking water customers complaints as indicators of water system service quality. Further, the thesis focuses on the satisfaction of customers and their trust in the operators of water supply systems. An analysis of complaints of drinking water users on the quality of water that has been received by the operator during the last five years has been performed as part of the case study in the practical part of the thesis. The cases are interpreted in context of the conditions at the given site of the water supply network.
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|
|
Hydraulic analysis of the Tvarožná water supply system
Trněná, Eva ; Sucháček, Tomáš (referee) ; Ručka, Jan (advisor)
This bachelor thesis deals with the hydraulic analysis of the existing water distribution system of Tvarožná village. The thesis is divided into several parts. The first part introduces the purpose of the work. The second part focuses on mathematical modeling of water distribution system, hydraulic analysis of water distribution system, describe Epanet 2.0 software that was used for modeling and review the current research on mathematical modeling of water distributions systems. The third part of the thesis analyzes in detail the studied area and describes drinking water distribution to the municipality. The fourth part describes the measuring campaign in the locality and its evaluation, which was subsequently used for the model construction. The fifth part describes the input data and the procedure for the model settings in the software Epanet 2.0. The results of the hydraulic analysis are the pressure conditions in the water distribution network, which are compared to the actual valid legislation. Also the hydraulic capacities of the fire hydrants and their location in the municipality are compared to the standard requirements.
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