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Analysis of customers satisfaction in a selected restaurant facility
 Havlasová, Eva ; Oberhel, Martin (advisor) ; Bednářová, Martina (referee)
This thesis deals with customer satisfaction in restaurant named U Vnuka. The aim of bachelor thesis is to make marketing research in this chosen restaurant. The main keywords are marketing research, customer, customer satisfaction and questionnaire research. This thesis is composed from two parts. The first one desribes theoretical basis of chosen theme. It involves knowledge about marketing research, questionnaire research, customer and customer satisfaction. The second part describes research itself, its aims, procedure and single steps. The end is dedicated to conclusion of the whole research and also gives some recommendations to the owner of the restaurant.
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1 HAVLASOVÁ, Eliška
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