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Návrh rámce pro monitoring sociálních médií a klíčových ukazatelů výkonnosti pro společnost působící na trhu vlasové kosmetiky
Maurer, Julia Elisabeth ; Král, Petr (advisor) ; Roscher, Katharina (referee)
This work reviews the current literature and application methods of strategic KPI frameworks, KPI definition and measurement, target setting and benchmarking for social networks based on journals, books and whitepapers while including an interview with a social media agency. In a second step, the acquired knowledge is applied on a case study for a salon haircare company. The conclusions are based on in-company experts in the field, external social media agencies and an internal survey. Based on a behavioral survey, the requirements and gaps in the organization are identified. This leads to the application of a theoretical framework on the case company and a suitable definition of KPIs. The final delivery includes an analytical tool measuring all KPIs. Finally, all KPIs are related to targets and benchmarks from industry, social network sites, competitors and historical data. The final results are easily transferrable to other players in the industry.
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Analysis of the work of sales representatives on the hair care market
Benešová, Lucie ; Halík, Jaroslav (advisor) ; Kohoutová, Zdeňka (referee)
This thesis investigates the topic of job description of a sales representative on the hair care market, particularly in a company called Hair Service. This piece of work is divided into four parts. The first part demonstrates theoretical concepts, such as hair care market, competitiveness, competitive advantage, followed by the job description of the sales representative. Secondly, Hair Service company profile and its portfolio will be discussed as well as company competitive environment and competitive advantage. Close attention will be also paid to duties of sales representatives. The discussion then focuses on a specifically designed questionnaire that was conducted by the sales representatives of Hair Service. The purpose of the survey is to determine satisfaction of the sales representatives and to propose changes for the company. The last part of this paper provides the evaluation of the questionnaire and proposes my own suggestions.
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Marketing analysis of market with luxury professional hair care in the Czech and Slovak Republic
Bolfíková, Petra ; Postler, Milan (advisor) ; Hebká, Gabriela (referee)
The master thesis deals with strategy of luxury professional hair care brand Kérastase Paris on the Czech and Slovak market. The focus of this thesis is on the brand's current position and its communication strategy on these markets. Based on own research, suggestions how to improve this strategy are then made. The work could be divided into three sections. The first one brings theoretical base for the next sections. The second one introduces the brand Kérastase Paris and its current position on the local market by analyzing the secondary data sources. The last part of the thesis focuses on the actual research, interpretation of its results and suggestions of the improvements of the communication strategy of the brand on our market.
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Activities of multinational companies on the market of professional haircare products
Pokorná, Michaela ; Postler, Milan (advisor) ; Vyzulová, Adriena (referee)
Obsah diplomové práce je zaměřen na analýzu trhu profesionální vlasové kosmetiky jako zvláštního typu B2B trhu a vymezení hlavních rozdílů mezi tímto trhem a trhem volně prodejné vlasové kosmetiky (B2C). Práce porovnává tři největší hráče na tomto trhu v ČR dle zvolených kritérií: charakter značky (brand image), výrobkové portfolio, jeho šíře a hloubka, způsob řízení značky, cena a komunikační mix. Výsledkem práce je identifikace silných a slabých stránek jednotlivých společností, jejich příležitostí a hrozeb.
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