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The Approach of Children Helplines Consultants toward suicidal Clients
Horáčková, Irena ; Stretti, Sylvie (advisor) ; Nová, Monika (referee)
The purpose of this thesis is to introduce the problem of suicidal behavior of children, adolescents and young adults as well as the kind of work with such people in telephone crisis intervention. The theoretical part is based primarily on literature written by Czech as well as foreign authors. It describes the phenomenon of suicide, forms and kinds of suicidal behavior with the focus on the influence of developmental characteristics to a suicidal crisis within the above mentioned focus group. Further the specific ways of work and approach to this group of clients are mapped from the point of view of telephone intervention. The ethics of working with a client is treated as a subtheme of this thesis. The practical part studies the approach of workers in phone intervention to suicidal clients and the way workers deal with possible ethical dilemmas. A methodological approach of qualitative research with semi-structured interview was applied. Interviews were conducted with selected participants from Linka Bezpeci.
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Issues of Online Crisis Intervention and Councelling at Child Line
Horáčková, Irena ; Dvořáčková, Hana (advisor) ; Sekot, Jaroslav (referee)
The goal of my bachelor thesis is to map and introduce the possible forms of online help by organizations dealing with telephone crisis intervention in the Czech Republic. The theoretical part is mostly based on Czech (specialized) literature supplemented with knowledge of foreign literature. On this base the themes of crises and crises intervention and help are generally introduced. Also more specific themes of online communication and possibilities of providing support through online communication systems are dealt with. As a part of this thesis the ethical issues of working with the client and the theme of quality of services provided are mentioned. The practical part is mainly concerned with the comparison of online help provided by the specific organizations and by the Safety Line. The research was made on the bases of quantitative principles using a structured questionnaire. It is primarily focused on the practical functioning of providing services and then of what nature the client's contacts actually are.
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Telephone Crisis Intervention (Specific Aspects of working at Helpline)
Pittnerová, Monika ; Vítečková, Michaela (advisor) ; Schõnfelderová, Marie (referee)
The thesis explains the concept of crisis, crisis intervention and telephone crisis intervention, its procedures and techniques. It's focused on history of Helplines not only in Czech Republic but also in the world. It looks closely at the format and principles involved in Helpline call management. The thesis identifies requirements that are imposed on trained specialists and presents some of the institutions that organize training in telephone crisis intervention. Not only Czech but also international organizations focusing on telephone crisis interventions are introduced. A telephone counselors might be at risk for so-cold "burnout syndrome", therefore, the thesis includes chapters devoted to supervision practice and mental hygiene. Finally, the specific Helpline calls are listed.
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Requirements for telephone crisis intervention for victims of human trafficking
HONZÍKOVÁ, Eva
The thesis topic ``Requirements for telephone crisis intervention for victims of human trafficking{\crq}q was chosen because of the author{\crq}s personal experience. The thesis aims to map out a comprehensive picture of a specialised helpline for trafficked persons and to compare its requirements with those of the helpline for the general public. Human trafficking is a criminal act which entails an abusive breach of human rights. Recent expansion in Europe is often connected with a specific migration situation, so it is a current topic. Human trafficking is widespread throughout the whole of the Czech Republic, and as the victim is prevented from moving freely and is torn from their familiar surroundings, it is important that they have unlimited access to a contact. For that reason, initial contact with victims of human trafficking is often made through telephone crisis intervention, which must be highly professional. The working theory deals with telephone crisis intervention, human trafficking, workers and clients. It explains TCI in the context of clarification of formats and different types of services. Online counselling is described further, help-line working methods are clarified and the basic service principles are outlined. Another area of focus is help-line workers and their training, cooperation and supervision. The next chapter concerns human trafficking and explores legislative problems, the human trafficking mechanism, forms, routes, causes and consequences. The final aspect is clientele, and explains the use of the term trafficked person and victim of human trafficking, and describes the risks to clients who contact help-lines. The aims of this thesis were to clarify the characteristics of telephone crisis intervention for issues of human trafficking; to compare the conditions of a worker dealing with specialised telephone crisis intervention with general telephone crisis intervention for the whole population; to map out the working procedures within telephone crisis intervention; to map out the working procedures within online counselling. The author believes that aims of the thesis were met. Qualitative research was used to achieve the aims of the thesis. Data was obtained through interviews conducted by the author. The data gathering technique used was to conduct a semi-structured interview with open question. The interviews lasted for approximately one hour and were composed of two parts. The research sample included two groups of participants {--} workers providing telephone crisis intervention services. The first group was made up of 10 workers who work on specialised help-lines directed at human trafficking. The second group was comprised of 10 workers providing telephone crisis interventions for the general populace. The author formed three hypotheses based on the results of this qualitative research. There is the same need to complete the basic course of crisis intervention for consultants working on the ordinary help lines as for the consultants working on specialised help lines. Consultant on specialised help lines is more focused on providing a service of legal information than the consultant working on the ordinary help lines. Younger help-line consultants on the help lines for victims of trafficing don't see exactly the specifics of that line. The author believes that the work could be useful for organisations providing specialised help-lines for victims of human trafficking.
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