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Security of Electronic Banking
Pařil, Jan ; Krejčířová, Lívia (referee) ; Luhan, Jan (advisor)
The main focus of the thesis is an electronic banking and security. The work includes evaluation the current state of security of electronic banking, the possible threats of attack on electronic banking and risks of security breaches. The next part focus on user satisfaction with e-banking security using a questionnaire. Are recommended new forms of security.
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Security of Electronic Banking
Pařil, Jan ; Krejčířová, Lívia (referee) ; Luhan, Jan (advisor)
The main focus of the thesis is an electronic banking and security. The work includes evaluation the current state of security of electronic banking, the possible threats of attack on electronic banking and risks of security breaches. The next part focus on user satisfaction with e-banking security using a questionnaire. Are recommended new forms of security.
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Security of Electronic Banking
Pařil, Jan ; Krejčířová, Lívia (referee) ; Luhan, Jan (advisor)
The main focus of the thesis is an electronic banking and security. The work includes evaluation the current state of security of electronic banking, the possible threats of attack on electronic banking and risks of security breaches. The next part focus on user satisfaction with e-banking security using a questionnaire. Are recommended new forms of security.
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Security of Electronic Banking
Pařil, Jan ; Krejčířová, Lívia (referee) ; Luhan, Jan (advisor)
The main focus of the thesis is an electronic banking and security. The work includes evaluation the current state of security of electronic banking, the possible threats of attack on electronic banking and risks of security breaches. The next part focus on user satisfaction with e-banking security using a questionnaire. Are recommended new forms of security.
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Marketingová studie spokojenosti uživatelů dřevostaveb v Plzeňském kraji
Sedlák, Jakub
This thesis is focused on a marketing study of users satisfaction of woodbuildings in Plzen region. This thesis evaluates information from users that was reached by questionary searching. Results are sorted to the four categories: people, woodbuildings, interest, experience. From these topics are determined the most common type of user, used woodbuildings, first expectation and experience of users and quality and price comparation with brick buildings. It could be helpfull for companies that are deal with building and woodbuildings production to do life in woodbuildings more comfortable. Research could be usable also for new users during their decision making.
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Marketingová studie spokojenosti uživatelů dřevostaveb v Moravskoslezském kraji
Šindler, Miroslav
Marketing studies into the satisfaction of wooden buildings is the name of the work that we will research. Respondents were asked in the Moravian-Silesian Region, where insights and knowledge of perceptions on living in wooden cabins was presented. A survey was carried out using a pre -designed questionnaire in which users answered in four areas: people, wood house, interest and experience. In some parts, respondents answered according to their conscience and without any restrictions. The only condition of the questionnaire was that the approval of the house lying in the MSR had to be from 1995 or earlier. The information that we found will be used to characterize both the population and overall rating of constructions in the Moravian-Silesian territory. In addition, we will evaluate graphs of various parameters. The work can also serve as information for suppliers of wooden structures, since we are dealing with and evaluating parameters that should be taken into account.
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Optimizing Incident Management : Case of CSC
Boucharlat, Romain ; Štěrbová, Ludmila (advisor) ; Collin, Paul Marc (referee)
I decided to write this master thesis in relation with my work experience at CSC within the service desk. Working at the service desk is a very complete mission that has to be well understood from analysts in order to reach high performance and thus satisfy users. Because it is the goal of CSC, satisfying customers, I decided to focus on this principle and with the results of my research and work experiences I would like to bring in this thesis some findings and recommendations I came up with in order to optimize the service desk quality and to improve the customer satisfaction. In the first chapter, I will mainly describe the work of an analyst at the service desk, and I will define the incident management process. It will help understanding how a service desk works. The incident management process is monitored by many metrics. Some of these metrics are documented and some of them are not and their impacts are different. We will see on what we should focus our efforts. We will see in the second chapter the impacts of these metrics on performance. Measuring the performance of the service desk is important in order to be aware of what should be improved to reach the highest standard of services provided. We will see in the end of this chapter that the most important performance indicator is the customer satisfaction. From this fact, I will bring some findings from seven months of experience within the service desk in order to improve the quality of the services and the customer satisfactions. I will focus on what can be implemented from the service desk analysts not from the management. I will also focus on the effects of the steps already taken to improve customer satisfaction.
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The quality of wheelchair from the consumer perspective
Zemanová, Barbora ; Kořánová, Helena (advisor) ; Hůlová, Marie (referee)
The purpose of the thesis is to assess the quality of a wheelchair. The theoretical part is concerned with the issues of quality and it analyze the legislation of technical products and medical devices. The practical part is focused on the product itself, the wheelchair, for which the Ishikawa diagram was created. An important part of this work is a survey of satisfaction amongst users of mechanical wheelchairs. The results of the survey were used as a basis for the proposals to improve the quality of the product.
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