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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Consumer protection in air transport
 Kroupová, Sabina ; Zelený, Lubomír (advisor) ; Herynk, František (referee)
The master thesis is dealing with the consumer protection in air transport. The legislation is primarily stipulated in the European Parliament and the Council of the European Union regulation, to whom is dedicated the beggining of this thesis. In next step the study is devoted to operating irregulariarities followed by problems concerning luggage that could potentially occur during transportation. The end of the theoretical part is discussing the companies that assist passengers in receiving their compensations from air carriers if they are entitled to it. The second section is mainly analytical and it is supported by the theory from the first part of the thesis. Research is done within this part via method of questioning. The aim of the thesis is checking the awareness of passengers about their rights whilst using air transport. The thesis also contains subgoal which is a summary of a basic overview of consumer protection legislation. The conclusion is devoted towards proposals for addressing any identified deficiencies.
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Operating irregularity in air transport: application and subsequent enforcement of passenger rights within EU
 Herynk, František ; Mervart, Michal (advisor) ; Paul, Petr (referee)
The main objectives of this thesis are identification of operating irregularity which can be met in air transport by common traveler, outline cause of these irregularities and characterize direct influence on traveler in air transport within whole Europe. Then I focus on defence against these unexpected or deliberate irregularities, which are available for standard citizen of European Union but also for every carrier. Methods which I going to use and realize in this thesis are based on my own experience and practice which is especially based on cooperation with external subjects. External subjects deal with this issues. In conclusion of this thesis should be a clear proces and structure which clearly determine when and under what conditions is carrier responsible for irregularity and simultaneously when traveler have a right for compensation.
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