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Draft of quality management system
Poprac, Martin ; Jankových, Róbert (referee) ; Fiala, Alois (advisor)
Diploma thesis deals in the first part about theoretical description of features of quality management system in some ideal company, then in the second part we made a review of management system in real company in comparison with predefined ideal model and we have proposed improvements. In the last part we accomplished some of the proposed improvements- process maps, organizational structure and appointment of responsibilities, blank forms for extended data capture and retention of records.
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Process Analysis As the Basis for the Implementation of a New Information System
Kmochova, Zdena ; Říhová, Zora (advisor) ; Svatá, Vlasta (referee)
The main objective of this thesis is to analyze the processes in the company POP service, Ltd., also to analyze the current problem in this company and to recommend and propose measures which eliminate the causes of the emergence of the problem. The causes originate from the aspects of the management of people and processes are identified through the analysis of processes associated with the problem and eliminated on the basis of proposals metrics and responsibilities for these processes. The theoretical part of the thesis is devoted to concepts in the field of process management. The theoretical part characterizes these concepts process management, business processes, process analysis and process modeling methods, process maps, graphical notation for writing business processes, business process improvement and analysis organization. In the second part of the thesis is presented the examined organizations POP service, Ltd.. Based on the analysis of the current state are defined vision, mission and goals of the organization. Then there is described a procedure of the analysis of the current state, which is process analysis and proposal of selected processes, metrics and responsibilities for these processes. Methods of analysis are SWOT analysis, analysis of the activities, structured interviews and process analysis. The result of this thesis is to analyze the selection of processes of the company POP service, Ltd., proposal metrics, define jobs and responsibilities and suggestions for improving the selected process.
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Process management in chosen small and medium enterprice
KUBÍKOVÁ, Romana
The aim was to analyze processes selected SMEs (small and medium enterprises) and to suggest possible improvements in the selection processes. In the initial stage, I deal with study of professional literature Czech and foreign authors. I used the information to write a review of the literature. The Part of my work is devoted to the description of the company and also describe the key processes. The findings gave me the possibility of a comprehensive perspective on the issue and used to create a design of the possible improvements in selected processes.
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The Proposal for Change of Processess in Small Company
Novák, Roman ; Hrdinová, Ingrid (referee) ; Koráb, Vojtěch (advisor)
The bachelor’s thesis is focused on process optimization in the middle sized company which is concerned with information technologies. Solution is based on detailed process analysis. The thesis describes unique products and services produced by company. The thesis analyses current processes and suggesting improvements. In conclusion is summarized economic, administrative and personal benefits. Optimized processes will serve as a base for real implementation of improved processes in the company.
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Design and Modeling of Business Processes
Čejka, Petr ; Kopfová,, Alena (referee) ; Juřica, Pavel (advisor)
This thesis focuses on the implementation of process management in the emerging business. Explains what the processes are, compares the functional and process management. It analyzes the main reasons and benefits of implementing process management in the company. Specifies the different areas where it is possible to implement process management, and compares the practicality of this implementation with the theoretical knowledge. The last section describes processes and models created by some of these processes in an company, engaged in retail sales at a distance.
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Improvement of water resources management
Hejtman, Jan ; Koška, Petr (referee) ; Fiala, Alois (advisor)
The aim of this thesis is a lay of the business processes in Vodárenska akciová společnost, a.s. In theoretical part of the thesis are describe characteristics, mapping and modeling of processes in this company. In practical part are mapping processes, which this company make in order for their customers and daily processes, whereby sustains own infrastructure.
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Process management in chosen company
LACINOVÁ, Kristýna
The work is focused on the use of process management in small and medium-sized enterprises because nowadays the processing management becomes a new way of management in successful companies. It deals with its importance within the modern management conception. The theoretical part/literature search explains important terms about management, the progress of the process management and its principles and sorts of changes in the transition from the functional to process management. The practical part presents the company basic characteristics, organization structure and working positions. Some processes are chosen and described in detail. The analysis shows working operations in printing company ORICON. The work concludes with flowcharts and processing maps. Thanks to implementation the Quality Management System in 2011, every process in company are superintended by employees. There is no possibility for making big mistakes. The processes are made effectively in time with low costs. The recommendation lays mainly in investing to the missing marketing department in order to increase an interest of new potential customers. A new process called TCS (Total Customer Satisfaction) was made. It makes better situation of costumer relationship and organization of business processes. Next recommendation is related to the technical training for leading workers. The main aim is to make costs lower and safe some money. Their new experience are given to the other employees in the next step.
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Process Management and Possibilities of Its Implementation in the Chosen Organization
MATOUŠEK, Petr
This thesis deals with the topic of process management and its importance within the modern management conception. The literature search introduce the progress of the process management and its principles, the approaches to improve the management processes, it presents the chosen tools of the process modelling, sorts of changes in the transition from the functional to process management, and introduces more closely the Business Process Reengineering and Total Quality Management. The practical part attends to the analysis of the present state of the choosen company, presents the company basic characteristics, organization structure, working positions, staff evaluation system, it identifies and describes the core, secondary and supportive managerial processes in progress within the company. Deals with the proposals how to implement the process management elements within the measurement and evaluation of processes, staff motivation and internal communication. The main benefits of this thesis include the elaboration of the process map of the organization, diagrams of the majority of processes together with their detailed descriptions, denomination of the staff responsible for the particular processes, determination of the key performance indicators suitable for the measuring of the processes effectiveness in time. We have elaborated the questionnaire on the periodic measurement of the customer satisfaction. We have also designed a new module of staff remuneration and suggested the implementation of the knowledge database and other precautions having an influence on the process management, internal communication and, in particular, on the customer satisfaction.
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