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An evaluation of work efficiency in Portus, an organisation for people with mental disabilities
Svobodová, Eliška ; Válková, Monika (advisor) ; Krahulcová, Beáta (referee)
This diploma thesis is to acquaint with people with intellectual disability. Basicaly it deals with terminology associated with intelectual disability, definitions, types of intellectual disability, symptoms and causes. One of the chapters is devoted to the principles of communication of people with mental disabilities and auxiliary communication techniques. Next it focuses on Portus organization, which has been working with this target group for over 20 years. It provides several social services, about which we gathered basic information and based them on the law on social services. The last chapter in the theoretical part is devoted to the burnout syndrome, which is in the opinion of helping professions and in social work, not least, a more common phenomenon than we can imagine. The investigation itself took place in the above- mentioned organization, where I distributed questionnaires on satisfaction with the services to several groups of respondents. In the practical part, I evaluated these questionnaires and evaluated them with other services. The evaluation showed that the clients are satisfied with the support provided and the employees and guardians (family members) perceive the situation in a very similar way. Nevertheless, several suggestions for change could be used from this survey,...
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