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Enhanced publications in the Czech Republic
Pejšová, Petra ; Vyčítalová, Hana
The aim of this article is to introduce the notion of enhanced publications to the Czech audience. Enhanced publications are a new type of scholarly publishing. This concerns extra materials linked with electronic publications, such as research data, models, algorithms, figures, metadata, postpublication data (e.g. commentaries) and other items. The article includes a presentation of a survey of the state of enhanced publications in Czech research institutions.
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Bank lending survey January 2013
Česká národní banka
The quarterly CNB survey of credit terms and conditions (Bank Lending Survey) captures banks’ perceptions about credit standards, terms and conditions for approving loans, and non-financial corporations’ and households’ demand for loans, including the main underlying factors. The third round of the survey, the results of which are summarised in this document, covers the evolution of the above aspects of the credit market from banks’ perspective in 2012 Q4 and banks’ expectations in these areas for 2013 Q1. The third round was conducted at the end of November. Eighteen banks, accounting for more than 90% of the bank credit market, took part in the survey.
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Bank lending survey April 2013
Česká národní banka
The Bank Lending Survey captures banks’ opinions regarding the change in the supply of loans by means of credit standards and the terms and conditions for approving loans, and regarding the change in non-financial corporations’ and households’ demand for loans. The fourth round of the survey, the results of which are summarised in this document, covers the evolution of the above aspects of the credit market from banks’ perspective in 2013 Q1 and banks’ expectations in these areas for 2013 Q2. Eighteen banks, accounting for a major share of the bank credit market, took part in the survey.
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Bank lending survey July 2013
Česká národní banka
The Bank Lending Survey captures banks’ opinions regarding the change in the supply of loans by means of credit standards and the terms and conditions for approving loans, and regarding the change in non-financial corporations’ and households’ demand for loans. The fifth round of the survey, the results of which are summarised in this document, covers the evolution of the above aspects of the credit market from banks’ perspective in 2013 Q2 and banks’ expectations in these areas for 2013 Q3. Eighteen banks, accounting for a major share of the bank credit market, took part in the survey.
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Bank lending survey October 2013
Česká národní banka
The Bank Lending Survey captures banks’ opinions regarding the change in the supply of loans by means of credit standards and the terms and conditions for approving loans, and regarding the change in non-financial corporations’ and households’ demand for loans. This document summarises the results of the sixth round of the survey, i.e. banks’ views on the evolution of the standards and conditions in 2013 Q3 and their expectations in these areas for 2013 Q4. Eighteen banks, accounting for a major share of the bank credit market, took part in the survey
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Bank lending survey January 2014
Česká národní banka
The Bank Lending Survey captures banks’ opinions regarding the change in the supply of loans by means of credit standards and the terms and conditions for approving loans, and regarding the change in non - financial corporations’ and households’ demand for loans. This document summarises the resu lts of the seventh round of the survey, i.e. banks’ views on the evolution of the standards and conditions in 2013 Q4 and their expectations in these areas for 2014 Q1. Eighteen banks, accounting for a major share of the bank credit market, took part in th e survey.
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Callcentrum System Management in a chosen Firm
Guzi, Jan ; Černý, Jan (advisor) ; Novák, Michal (referee)
This thesis deals with operational management of an inbound call center and planning necessary work capacities. Company BEZREKLAMKY Ltd. established its own inbound call center, as a reaction to the dissatisfaction with the services of an external service provider and it is necessary to properly optimize operational capacities and human resources necessary to serve 5 to 7 thousand customer callers per month. Practical part of the thesis - planning of the workforce capacity, scheduling the shifts and planning the opening hours of the inbound call center - works with a rather extensive theoretical platform, which brings new views of operations management inbound call centre and also works with the internal and external surveys related to the functionality of newly established inbound call centre. Conclusions made on the basis of the theoretical part were applied directly to the planning and operational management of the inbound customer call centre. This thesis helped applied over 25 conclusions for the studied inbound call centers. The goals, which the company set out to fulfill, while planning the new department, are then partly validated via models of system dynamics and in the last section of the thesis reflects on the extent to which these goals are feasible.
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