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The Impact of Cashless Payment Trend on Banks and its Clients
FISCHEROVÁ, Tereza
The first part of the bachelor thesis describes the development of the payment system from the beginning of money to modern payment methods. The theoretical part discusses in detail the advantages, disadvantages and different methods of cash and non-cash payment. The aim of the practical part of the thesis is to find out how clients of the selected bank ČSOB, a. s. react to the changes introduced by the bank in connection with the payment system, whether they agree with them or, on the contrary, whether these changes may cause dissatisfaction of clients and subsequent switch to a competing commercial bank. In the event that customer churn does occur, the objective is to determine whether the bank's operational cost savings offset the lost profits from the loss of customers. The most significant changes in the banking market are the closure of branches, the promotion of online banking and the increase in the price of services that require the presence of bankers. To address the bachelor thesis, a comparison of a questionnaire distributed to clients of ČSOB, a. s. with the bank's annual reports in the period 2012-2022 was used. The practical part resulted in the finding that even though clients accept the banking changes in majority, the bank is not able to reduce operating costs. The most important ones should be staff costs and branch operations.
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CMS system combined with e-shop system
Orság, Lubomír ; Vyoral, Josef (referee) ; Cvrk, Lubomír (advisor)
Aim of this master’s thesis was design of front-end and back-end interfaces of electronic shopping system. Design consists of completing individual use-case and workflow diagrams. Next it was explored possible security risks, designed security actions against these risks, explored payment methods usable in electronic shopping systems and methods of its implementation. There was chosen PHP programming language in combination with MySQL relation database management system to be used for development of final application. As result of this work was development of electronic shopping system final application with extended user options, ability of placement at any business type and possibilities that present-day internet user expects from electronic shopping system. To accomplishment the aim of this work contributed implementation of extended user options as advanced catalog items sorting, multi level catalog structure and advanced search options. It succeeded in choosing and implementing designed security prevention and implementing of template engine into final application. Whole system is described in detail using data modeling and class diagrams.
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Logistics Concept Design in Business Organization
Hlavoňová, Barbora ; Popelka, Adam (referee) ; Jurová, Marie (advisor)
The diploma thesis is focused on finding a suitable carrier for the customer, on the selection of payment methods that will be offered to the customer and on the packaging management, which should be identical with the values of the company XY s.r.o. The diploma thesis is divided into three parts. The first theoretical part serves to explain the concepts and understand the issue. The second analytical part is focused on the analysis and comparison of carriers, payment methods and packaging management. The final part presents proposed solutions.
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Logistics Concept Design in Business Organization
Hlavoňová, Barbora ; Popelka, Adam (referee) ; Jurová, Marie (advisor)
The diploma thesis is focused on finding a suitable carrier for the customer, on the selection of payment methods that will be offered to the customer and on the packaging management, which should be identical with the values of the company XY s.r.o. The diploma thesis is divided into three parts. The first theoretical part serves to explain the concepts and understand the issue. The second analytical part is focused on the analysis and comparison of carriers, payment methods and packaging management. The final part presents proposed solutions.
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E-commerce development study and future expectations in Albania
Buçpapaj, Etla ; Pavlíček, Antonín (advisor) ; Böhmová, Lucie (referee)
The aim of this master thesis is to analyze the local Albanian market of e-commerce and to determine the customer behavior of Albanians toward local e-commerce providers. Several studies have been conducted for developed countries. However, there is a research gap in the same studies regarding the developing countries. That is the reason why this thesis considers one of the smallest and on continues developing countries of Europe: Albania. In a fast growing globalized world where the internet is a leading engine, e-commerce is a must for businesses that want to compete and retain customers. Local businesses struggle every day to survive and to have profit in an economy which is globally oriented, and the movement of goods is easier than ever. A questionnaire was designed online using Google form and was distributed online via a social network as the target respondents are online customers. There were 300 relevant answers received from 19-25 March 2017. There is also included a case study in this thesis, analyzing one of the biggest local e-commerce providers in Albania which offers B2C and B2B sales. The results of the questionnaire and the case study show that the customer behavior is influenced by various factors: lack of trust, national culture, online shopping experience, exposure to the internet, infrastructure, family, marketing, etc.
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Payment methods analysis and their use in ecommerce
Čermák, Matyáš ; Hoffman, Andrej (advisor) ; Janda, Karel (referee)
The main target of this work is to analyse current payment methods and their use in both domestic and foreign markets. The objective is not only to analyse the methods, but also to try and predict their future trends. Great part of the trend analysis is revolving around contactless mobile payments. All of the above is ultimately apllied in a case study of an imaginary online store.
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Application of logistics processes in online shop
MELENOVÁ, Štěpánka
The aim of this bachelor paper was to evaluate an activity of the company TV Products CZ, Ltd. during a calendar year, assess the advantages and disadvantages of online shopping from the customer's view and compare it with traditional shopping at stores. In the theoretical part, the terms of e-shop and store were explained. This part was also occupied with the e-shopping history and development. Then this part was focused on the payment methods and the level of the customer services. In the practical part, the selected company was introduced at first and then all activities from orders to goods delivery to customers were monitored. It was realized by personal visit to this company. Through this visit the shortcomings were detected and the measures which lead to improvement and customers' satisfaction were created. The company should pay attention to these shortcomings and focus on their removal
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Assortment of payment cards in the Czech Republic
DIBELKOVÁ, Lucie
A target of this work is to explore offer of payment card and their additional services on the czech market. The theoretical part explains the basic concepts which are important to understanding of this topic. All kinds of cards, payment methods and ways to protect cards are defined in teoretical part. The important principles to protect the payment made by the card are also defined. The practical part describes the products offered by the three largest banks in the Czech republic. Prices for services are summarized in the table. Products of the three largest Czech banks are compared thanks to model klients, which are defined. The result is a recommendation of the best credit card for this client. Debit cards are compared too.
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