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National Repository of Grey Literature 3 records found  Search took 0.01 seconds. 
Vizualization of Outputs from Speech Technologies for Contact Centers
 Zhezhela, Oleksandr ; Szőke, Igor (referee) ; Schwarz, Petr (advisor)
The thesis is aimed on visualisation of data mined by speech processing technologies. Some methods speech data extraction were studied and technologies for this task were analysed. The variety of meta data that can be mined from speech was defined. Were also examined existing standards and processes of call centres. Some requirements for the user interface were gathered and analysed. On that basis and after communication with call centre employees there was defined and implemented a concept for speech data visualization. Gained solutions were integrated into Speech Analytics Server (SPAS).
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Vizualization of Outputs from Speech Technologies for Contact Centers
 Zhezhela, Oleksandr ; Szőke, Igor (referee) ; Schwarz, Petr (advisor)
The thesis is aimed on visualisation of data mined by speech processing technologies. Some methods speech data extraction were studied and technologies for this task were analysed. The variety of meta data that can be mined from speech was defined. Were also examined existing standards and processes of call centres. Some requirements for the user interface were gathered and analysed. On that basis and after communication with call centre employees there was defined and implemented a concept for speech data visualization. Gained solutions were integrated into Speech Analytics Server (SPAS).
Detailed record
The importance of guality standards of social services in Ledax o.p.s. company
 LENCOVÁ, Drahomíra
The work examines the importance of quality standards in terms of employee social services. The text of this work is divided into two main parts. The first is theoretical and deals the definition of terms - definition of social services, quality of social services, the importance of creation of standards and quality of social services and their control, personality traits social service employees. In the practical part I realized my research among employees Ledax o.p.s., analyzed, evaluated data and compared the results of the questionnaire survey.
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