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Evaluation of client satisfaction with the Sanitka project of SANANIM field programme
Limpouchová, Markéta ; Šťastná, Lenka (advisor) ; Vacek, Jaroslav (referee)
Background: The satisfaction evaluation is method of obtaining feedback on the services provided by the Sananim field program within the Sanitka project. It provides clients with the opportunity to "share" their experience with the program, comment on individual interventions, or express the need for a new service or intervention. Aims: The aim of the research was to find out whether the clients of the field program Sananim are satisfied with the services offered by the Sanitka project. Above all, it was about local and time availability, the main components of the sanitka project (exchange program, counseling, treatment, testing, staff access) and about identifying the weak points of the service. The research was supposed to provide information on whether the clients are satisfied with the individual interventions, whether they are missing something (and what) within the services provided, and how the services could be improved. Methods and research file: The RAR - Rapid assessment and response methodology was used to collect data. Data collection took place in the form of semi-structured interviews with 30 clients. Respondents were selected purposively and through the institution. These were clients of TP Sananim who use drugs at risk (especially by injection) and at the same time use the varied...
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