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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
Ethical dilemmas in supervision
 Filípková, Barbora ; Veselý, Arnošt (advisor) ; Zatloukal, Leoš (referee)
This study aims to explore the factors that play part in ethical dilemma decision making for external supervisors in social work. Using qualitative methodology it looks at what dilemmas supervisors meet in their practice, what decision making processes they undertake and specifically what factors help them to make those decisions. Two areas of factors were identified - internal and external. The overall conclusion is that supervision ethics is a complex field that requires constant reflection and effort on the part of the supervisor. At conclusion I present some recommendations for better ethical decision making in supervision: attention to prevention rather than control, developing ethical sensitivity and maturity, better ethical education, more professionalisation in supervision
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Analysis of the decision-making factors in freight forwarder selection process
 Šrámková, Eva ; Novák, Radek (advisor) ; Cempírek, Václav (referee) ; Průša, Bohumil (referee)
The thesis analyses the factors of customer decision-making process by choosing a freight forwarder in the Czech Republic market. While applying factors by other relevant research studies dealing with the decision-making process of customers in non-European countries, the research examines factors characteristic for the Czech customers. Questionnaires and in-depth interviews as research methods are applied. Within the research, a new service quality instrument TARRQUAL was developed. The TARRQUAL was proved on a survey including 250 customers of freight forwarder Kühne+Nagel Czech Republic. As service quality measurement, TARRQUAL is supposed to be applied particularly in logistics business field. The project aims at providing input for empirical research in the field of service quality in container shipping, which is lacking in the Central and East European countries.
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