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National Repository of Grey Literature 2 records found  Search took 0.01 seconds. 
System for Service Level Agreement Management
 Drozd, Radek ; Burgetová, Ivana (referee) ; Rychlý, Marek (advisor)
This thesis explores the topic of service level agreements management according to IT Infrastructure Library as a structured document. First of all ITIL in general is briefly described, analysis and a structure of SLA is then defined. This is a base for conceptual model definition. Later design and implementation of a web service and a client web application are presented. Both applications will be used as a tool in the course being held by our faculty.
Detailed record
System for Service Level Agreement Management
 Drozd, Radek ; Burgetová, Ivana (referee) ; Rychlý, Marek (advisor)
This thesis explores the topic of service level agreements management according to IT Infrastructure Library as a structured document. First of all ITIL in general is briefly described, analysis and a structure of SLA is then defined. This is a base for conceptual model definition. Later design and implementation of a web service and a client web application are presented. Both applications will be used as a tool in the course being held by our faculty.
Detailed record

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