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Web and Mobile App for Assigning and Confirming Tasks
Jeřábek, Filip ; Špaňhel, Jakub (referee) ; Herout, Adam (advisor)
This work solves managing employees by a dispatcher. The goal is to increase the efficiency of the work of a dispatcher, as well as a single employee's tasks. I focused on assigning tasks, event notification, and tasks state changes and all that in real-time. The solution consists of a website application that is used by a dispatcher and mobile application for employees. Website application is made in the PHP framework Symfony and the mobile app is made in the Flutter framework. The whole idea is to simplify the communication process. The dispatcher is able to check the state of assigned tasks whenever he needs, as well as the employee is notified about the newly assigned task, or changed task state, immediately. The solution significantly simplified the dispatcher's job. The idle times and unnecessary employee journeys were eliminated thanks to the immediate response, which made the whole process more effective. Following these facts, the overall costs should be lowered, and also more work should be made in the same amount of time.
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The Work of an Operator of Emergency Medical Service
MITTNER, Viktor
This bachelor thesis mostly dealt with the activity of medical controllers as well as the issues of medical operative center in general. Many people don´t know what it is all in all. It is only undemanding sitting at the table and answering the phone for most people. I would like to point out the facts related to this profession and refuted this claim of the majority. This thesis mentions the medical operation center, its history in the Czech Republic, and it is interested in its tasks, layout and equipment. There are also mentioned the activities of emergency medical service-controllers themselves, including their education or criminal responsibility. Emphasis is also placed on the stress on medical service-controllers in the performance of this profession. A large part of the work is devoted to taking the emergency call, telephone-assisted emergency resuscitation and telephone-assisted first aid. Mapping the theoretical knowledge of medical service-controllers and finding out the individual procedures for providing the telephone-assisted resuscitation of both, adults and children, was one of the aims of this bachelor thesis. Another goal was to determine the satisfaction of service-controllers within the performance of their profession. There was performed a qualitative research using the interview technique. The interview included knowledge and satisfaction with this profession as well as the issues of telephone-assisted resuscitation of adults and children. According to the results of this survey there was found that the medical service-controllers are not sufficiently prepared to perform this profession immediately after the graduating their studies. They use the same or very similar procedures within their telephone-assisted resuscitation of an adult or child. The survey also shows they are satisfied with their job.
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Indications of Emergency Medical Services Responding
AIZNEROVÁ, Daniela
The bachelor's thesis is focused on a closer understanding of the issue of indications of emergency medical service (EMS) departures through the perspective of medical emergency dispatch centers. The issue of indications of emergency medical service departures is one of the still addressed and current topics in the pre-hospital emergency care. The activities of outreach crews as well as the activities of the dispatch centers are governed by Act 374/2011 Coll., however non-emergent, calls to the emergency line are becoming more and more frequent. The thesis maps the knowledge of the indication list of individual dispatchers and the attitude of dispatchers towards the indications itself. At the same time, it deals with the solution of unindicated calls and also the abuse of emergency services. The aim of the work is to compare the knowledge and procedures of dispatchers of both regions. The research took place at the Medical Emergency Dispatch Center of the South Bohemian Region in České Budějovice and at the Medical Emergency Dispatch Center of the Pilsen Region in Pilsen. The aim of the research was, among other things, to compare approach to indication issue between both regions. The research method chosen was a qualitative type of research that allows deeper examination of the topic. Research was executed by semi-structured interviews. The sample of respondents consisted of 8 dispatchers of the medical operations center i.e., people directly responsible for receiving calls and coordinating crews. The interview questions are focused on both the reception of the emergency call and the operational management. Above all, they focus on the urgencies N3 and N4, ones where we most often encounter not entirely unambiguous indications. It also addresses the relationship between the use of formalized and intuitive procedures in operators' decisions. Last but not least operators are confronted with the notion of EMS abuse and the solution of unindicated calls. The interviews provided information on a wide range of approaches to dispatching work but there was often agreement on key points. The results show that dispatchers are familiar with emergency procedures and legislation, however, despite the application of a largely formalized approach to classifications, it is necessary to act partly intuitively, as no call is ever the same as a regulatory case. There is a greater effort to define the terms unindicated calling and abuse of emergency medical services, which, however, are perceived individually by each of the dispatchers, as well as perceived by every rescuer who comes into contact with them. These concepts often evoke great emotions among dispatchers and rescuers. However, as the results show, even this problem does not have only one point of view, but it has several of them and all of them must be taken into account when solving it.
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Receiving an emergency call on the line 155
STÁRKOVÁ, Denisa
Receiving an emergency call on the line 155 is the topic of this bachelor's thesis. The theoretical part of the thesis deals with the description of the medici operating center, the requirements and workload of dispatchers who are currently working at the medici operating center. It also describes the processing of an emergency call, the method of communication with the celer and, last but not least, telephone-assisted first aid and telephone-assisted cardiopulmonary resuscitation (CPR). In the practical part, two goals were set. The first goal was to map the knowledge of dispatchers in providing first aid for telephone-assisted cardiopulmonary resuscitation of adults. The sekond goal was to map the knowledge of dispatchers in providing first aid for telephone-assisted cardiopulmonary resuscitation of children. Qualitative research was performed using the semi-structured interview technique. These interview were conducted at the Medical Operations Center of the South Bohemian Region. The respondents were the emergency dispatchers .Ten respondents were randomly selected. The results were dividend into twelve categories, for better orientation at bachelor's thesis. Both set goals were achieved in this way. It was found that the dispatchers of the medical operating center responded very carefully and with a clear dose of knowledge to the issue of telephone-assisted CPR of children and adults. Dispatchers have knowledge and can describe the procedure of individual steps efore resuscitation. Knowledge and experience with AED was also at a good level. Respondent's answers regarding the need for resuscitation for more disabled people did not agree, some had no answer. Dispatchers could not imagine this situation and would not know how some would make decisions. When communicating with someone who refuses cardiopolmonary resuscitation, dispatchers disagreed. The results of this work showed the need to include in training programs by the employer methods of communication during urgent resuscitation, preferably using model situations.
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Web and Mobile App for Assigning and Confirming Tasks
Jeřábek, Filip ; Špaňhel, Jakub (referee) ; Herout, Adam (advisor)
This work solves managing employees by a dispatcher. The goal is to increase the efficiency of the work of a dispatcher, as well as a single employee's tasks. I focused on assigning tasks, event notification, and tasks state changes and all that in real-time. The solution consists of a website application that is used by a dispatcher and mobile application for employees. Website application is made in the PHP framework Symfony and the mobile app is made in the Flutter framework. The whole idea is to simplify the communication process. The dispatcher is able to check the state of assigned tasks whenever he needs, as well as the employee is notified about the newly assigned task, or changed task state, immediately. The solution significantly simplified the dispatcher's job. The idle times and unnecessary employee journeys were eliminated thanks to the immediate response, which made the whole process more effective. Following these facts, the overall costs should be lowered, and also more work should be made in the same amount of time.
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First aid at the running childbirth assisted by phone
MORAVCOVÁ, Adéla
The content of this thesis is to provide professional assistance in the ongoing labor on the phone. The proper providing of help by the operator in the outgoing labor is very important for mother and vicinage. Providing of first-aid threatment on the phone in the outgoing labor, consists of the childbirth and also of the threatment for mother and child after the birth. Teorethical part of the belachor work is applying itself not only childbearing assisted on the phone, but also on physiological and pathological childbirth and proceduers of correct first-aid threatment. Teorethical part begins with the definition of the word childbearing and also with characteristics of history and present of childbirth. As a next step, there is an analysis of childbirth with its possible complications, first-aid and threatment care. At the and of teorethical part, there are descriptions of responsibilities of emergency medical services employees and procedures of ongoing labor assisted on the phone and also for resuscitation of newborns assisted on the phone.
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Problems of Indications Rides Emergency Medical Services
DVOŘÁK, Jiří
The bachelor thesis deals with the issues addressed at the dispatching center of the emergency medical service. The indication of actions by emergency medical service has been a topical issue in the debate on provision of pre-hospitalization emergency care. In 2012 the dispatching center for the South Bohemian region was centralized in České Budějovice. The center managing the operations has acquired a more comprehensive overview of positions and activities of all emergency medical crews. This has also changed the approach to crew deployment coordination. The dispatcher now coordinates crews in action in the entire region, being the only person responsible for the correct procedure. The most important aid used by the dispatcher is a list of indications which describes various situations and procedures to deal with them. However, the list includes only situations when the action by the emergency medical service is required. The list of indications is issued by the provider of the emergency medical service based on the Act No 374/2011 Coll., on emergency medical services, and the Decree 240/2012 Coll., implementing the act. The research was conducted at the emergency medical dispatching center in České Budějovice. A qualitative method of research was selected as the most appropriate. The respondents were employees of the emergency medical dispatching center who are in charge of coordination. A part of the respondents performed both the function of emergency calls receiving and the function of operative management of crews. Semi-structured interviews with 15 questions were conducted with the respondents. The questions focused both on receiving of emergency calls and operative management of crews and they concerned primarily the urgency levels N3 and N4. A substantial part of the interview concerned the list of indications and confrontation of formalized and intuitive procedures in decision.-making by the operators. During the interviews the respondents were asked additional questions to ensure maximum accuracy of the answers. Tables or diagrams were used for several questions to obtain some quantitative results in order to determine prevailing opinions or facts among the operators. It should be noted that the data are approximate and have low validity due to the low number of the respondents. The surveyed group consisted nine of operators of both genders, different ages and different lengths of experience in the health sector. The research has shown that the operators use alternative options in ca. 10% of cases. They are very well familiar with the issues of indication of actions by the emergency medical service. Differences in decision-making result from a greater or smaller willingness to be exposed to risks of forensic consequences. The issue of indication of actions by the emergency medical service keeps developing. The general efforts head towards maximum formalization of the procedures to relieve the operators from their legal liability. The thesis maps procedures used in the emergency medical dispatching center and it may be used as a study material for medical workers who need more information about the issue.
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Supervisory control truck when traveling abroad
PAVLASOVÁ, Hana
The main objective of this study was to analyze the supervisory control of the company STTRANS, focusing on transportation dispatcher job within a week and watch how they governed and navigating assigned trucks. Own observation or interviews with the dispatcher or the Head of Division I examined the information that I needed for further work. I have defined the tasks of the truck and I watched them work. Dispatcher can thanks to modern technology to monitor the movement of all assigned vehicles. Their movements are creating records that will allow me, through data processing and computer technology to re-compare the activities of all tracked vehicles. Based on the gathered data, I replied to the hypotheses and propose measures on possible improvements.  To expand its business in the transport of materials and fluids in order to receive orders to load more characters than ever before.  assigned to the truck instead of two drivers and one that could increase firm performance.  reach more potential customers, which could offer a quality service.  More care to monitor mileage of drivers, they all have a chance at achieving a comparable level of monthly salary.  Reallocate always a dispatcher for the afternoon shift, which would address the problem of drivers on the road, and the dispatcher would not have to work to solve problems in their personal leisure. Výledků The analysis showed that currently paid to implement the company standards of quality standards.
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The telephone assisted urgent resuscitation by means of despetcher of medical rescue service
LUŠOVSKÁ, Anna
Any time soon each of us can become a witness to a situation when someone else´s life is at immediate risk. Some people naturally remain calm and without major hesitations start saving the human life. However, there are fewer such people than those who, as a result of insufficient knowledge about urgent resuscitation, may endanger the chance of survival of others, because they are not able to provide basic first aid. Operation centers of medical emergency services know how to help such people to respond properly in emergency situations. The employed method is called the dispatcher-assisted telephone-guided cardiopulmonary resuscitation (the Czech acronym is TANR), which means that a worker of the operation center uses, in a life-threatening situation, a telephone to guide the person who can save life of a close person or even life of a stranger. This bachelor thesis in its theoretical part describes activities of the medical emergency service, the main tasks and content of work performed by the operating centers and its personnel. It also defines the term ``dispatcher-assisted telephone-guided cardiopulmonary resuscitation{\crqq}. The thesis describes methods of urgent resuscitation and in which situations they should be performed. The survey for this thesis was based on questionnaires distributed to dispatchers of medical emergency services in the Moravian-Silesian and Zlín regions. The questionnaire contained questions concerning their knowledge of and experience with the provision of TANR. Based on the survey I have come to the conclusion that TANR represents for the workers of operating centers a method to assist people in difficult, life-threatening situations.
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