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National Repository of Grey Literature

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VideoIVR v automatizovaných zákaznických centrech Čejka, Zdeněk ; Basl, Josef (advisor) ; Novotný, Ota (referee) This thesis deals with VideoIVR issue. Its main purpose is to provide a holistic view on the service through the description of components and relevant case studies. Content in this work is divided into four chapters. First and third chapter are informal and explain what IVR and VideoIVR is. Second chapter is focused on one of service's administration tools. Fourth chapter breaks down project plan of VideoIVR implementation and benefits that arise from employment of an automated system. Detailed record

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