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Information System Efectiveness Assessment and Proposal for ICT Modification
Maška, Michal ; Padrta, Jiří (referee) ; Neuwirth, Bernard (advisor)
The diploma thesis is focused on the evaluation of effectiveness of information system of the selected company. For this evaluation was primarily used method HOS8. In the first part of the thesis are clarified theoretical basis of the work, then the second is an analysis of the company and its information system, in the third part based on the results of the analysis are stated suggestions for increasing the efficiency of the examined information system.
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Optimization processes IT Help Desk department in a large enterprise
Biľ, Tomáš ; Kunstová, Renáta (advisor) ; Kapitán, Petr (referee)
The goal of this paper is the IT helpdesk process analysis and its optimization. As a part of the analysis, existing processes are described, completed tasks, existing problems, weak spots, data collecting applications and request resolving solutions are analysed. Currently there are no detailed guidelines and measures within the company as to providing IT support. The main part of this paper is to provide directions on how to optimize chosen processes and improve data collecting applications. This is achieved by simplifying forms, introducing feedback clarification and by change of approach. Furthermore, there are changes to requirement solving applications. Existing shortcomings in the companys processes -- IT helpdesk department -- are solved e.g. by using the Method " TSP - Traveling Salesman Problem" -- applied to technicians travel among individual branches.
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Optimization of processes and communication forms within company
Kotrlík, Jan ; Kunstová, Renáta (advisor) ; Kapitán, Petr (referee)
Work efficiency, an expression that we hear daily. Nowadays, as a consequence of the lack of qualified labour force on the labour market and of the necessity to lower the companies' costs, the importance of work efficiency rises. The aim of this bachelor's thesis is to analyse the forms of communication and settings in the company ICE, s.r.o. and to propose the possibilities of changes, for their optimalization and rise of work efficiency. Nowadays there are no rules of communication and strict procedures to solve the particular situations. The company uses more programs with a limited functionality for the economical sphere and for support of inner cooperation. This situation causes bad communication and cooperation and non-sufficient support of the processes by the application functionality. First it was necessary to introduce the structure and operating of the company, describe the forms of communication and subsequently analyze the problems of the present situation. The practical part of the paper is devoted to seeking of a possible solution, description of the individual alternatives and determination of the most suitable solution. The paper is concluded with a recommendation, what should be the next steps to reach the solution.
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