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National Repository of Grey Literature 1 records found  Search took 0.01 seconds. 
Kaufland and its access to customers
 Rokosová, Kateřina ; Khelerová, Vladimíra (advisor) ; Turnerová, Lenka (referee)
The thesis is focused on the importance of a costumer for the company Kaufland Czech Republic. The theoretical part includes breef description of trade, retail units and characteristics of a costumer. The practical part concentrates on Kaufland as a company, to be concrete on run of Customer department. There is an analysis of a certain activity of customer department as well, for example number of phone calls that has been solved or the consistence of received complaints and suggestions.
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