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CRM Software Market in Czech Republic
BAJER, David
This thesis is focused on CRM software suitable for small-sized enterprises. The main goal of this work is to identify CRM software available in the Czech Republic and finally, provide a recommendation of an appropriate solution for small-sized enterprises. As sources for the identification of CRM software available in the Czech Republic the internet software databases SystemOnLine.cz and Vyber-CRM.cz were used. The problem is, that they contain software suitable for small-sized but also for medium and large-sized enterprises, therefore, there were selected those that match the target group according to certain criteria such as price, cloud solution, possibility of expansion and mobility. The selected CRM software was analysed, rated and compared afterwards. The software was compared according to 3 criteria. The first one is annual price for 10 users, the second is value added that contains for example manuals, trial version or phone and e-mail support. The last criterion is user experience. For user experience comparison a method called System Usability Scale was used. On the basis of the results of the previous comparison CRM software with the best ratings was chosen and then suggested for the small-sized enterprises.
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Impact of Web Scale Discovery Services in Academic Libraries
Čejka, Marek ; Souček, Martin (advisor) ; Krčál, Martin (referee)
This diploma thesis discusses a modern concept of information retrieval and search engines for libraries and other academic institutions. The concept named "web scale discovery" comprises of search engines, whose main characteristics lie in simplicity and user friendliness for the end users while maintaining all functional qualities of traditional research databases. Users can search in a wide variety of international research databases, and also in local sources of an institution that are combined within a large central index. The theoretical section presents definitions of web scale discovery, which conceptually set the new method of information retrieval within the field of information and library science. A graphic scheme of the basic functionality of a web scale discovery system is presented. Also discussed are requirements for a modern discovery system, an overview of the current situation in the Czech Republic, and a short characteristic of commercially available discovery systems. The theoretical part concludes with a literature review of selected foreign research, studying user satisfaction with the new solution, the impact on electronic and print resources in libraries, and usability testing. The practical part presents an original research study - usability testing of EBSCO Discovery...
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