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Implement Asset Management
Fuxa, Lukáš ; Hančíková, Ivana (referee) ; Klusák, Aleš (advisor)
This master’s thesis contains proposal to implementation Asset management to ServiceNow in unnamed multinational company. The aim of this master’s thesis is analysis of company requirements and find suitable solution of Asset management implementation with current tools. At the end I will evaluate if is possible to use selected tool.
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Implement Asset Management
Fuxa, Lukáš ; Hančíková, Ivana (referee) ; Klusák, Aleš (advisor)
This master’s thesis contains proposal to implementation Asset management to ServiceNow in unnamed multinational company. The aim of this master’s thesis is analysis of company requirements and find suitable solution of Asset management implementation with current tools. At the end I will evaluate if is possible to use selected tool.
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ServiceNow Development Tools
Paulech, Matej ; Šlajchrt, Zbyněk (advisor) ; Janeček, Jakub (referee)
The topic of this paper is creation of new ServiceNow development tool. ServiceNow is cloud based IT service support management tool. It is widely customizable, mainly by creating scripts. The problem is that scripts are created via web browser, which is not very user friendly. The main goal of this paper is to design better solution for creating scripts in ServiceNow and implement it for selected integrated development environment - Eclipse. Created development tool should support these operations - checking out scripts from ServiceNow to local workspace, editing them in special editor, updating them to newest version and committing them back to ServiceNow with check that work of some other developer is not overwritten. The main contribution of this paper is created ServiceNow development tool that provides better user experience than existing solutions. This paper is only start of development. It will continue in the future.
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Enhancements of ServiceNow Discovery in application dependency mapping and application configuration
Toman, František ; Bruckner, Tomáš (advisor) ; Nosek, Josef (referee)
The main focus of this paper is to improve the ServiceNow Discovery tool in two areas. The first one is the Application Dependency Mapping (ADM). ServiceNow is currently not able to determine the type of the relationship between two applications. As a solution, a new application was designed and implemented. It enables human element to define the type of relationship before it is found by the Discovery. This application also makes it posiible to define rules, which affect the behaviour of ADM. Second area, taken into account in this paper, is the discovery of application configuration. Weaknesses of Discovery are identified and solution is implemented.
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