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Customer service in logistics and the company Damco
 Estók, Jozef ; Cimler, Petr (advisor) ; Rožek, Petr (referee)
This bachelor thesis is about getting to know the field of logistics and the customer servise in it and in the company Damco Hungary Ltd. The theoretical part contains the definition of logistics, deals with the layers of logistics and pays special attantion to freight forwarding. After that, comes the problematice of customer service. In the following chapters we will get to the practical part, where I presents the projects of Damco. The goal of these projects was to change the corporate culture, which places the customer first. The analysed surveys of customer satisfaction, in this thesis, were conducted during the restructuring of the firm. The goal of these surveys is to get a general overview of the state of relationship between Damco and its customers and to suggest solutions to the problems.
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