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Preparation of T-Mobile for the acquisition of National price for CSR
Suchopárová, Petra ; Hykš, Ondřej (advisor) ; Březina, Jan (referee)
Thesis is focused on the Corporate Social Responsibility. The main objective of this work is to create an Interim Report on CSR T-Mobile and evaluate it using the method KORP. The theoretical part provides the necessary conceptual apparatus regarding CSR, the National Price for CSR and the principle of the methodology KORP. The practical part describes the brief characteristics of T-Mobile. Contains created Interim Report on CSR with the point evaluation. It also states the strengths and opportunities for the organization of T-Mobile. Conclusion summarizes the importance of CSR and the result of the practical part.
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Application of customer relationship assessment methods in the company Plzeňské městské dopravní podniky, a.s.
Buchalová, Petra ; Hykš, Ondřej (advisor) ; Chvojková, Helena (referee)
The fundamental point of the thesis is customers and their satisfaction. The theoretical part characterizes the Customer relationship management approach (CRM) and describes the assessment methods. The main objective of the thesis is to create a documented procedure for customer satisfaction assessment and an application of the chosen assessment method. The practical part deals with a fulfilment of the main objective for which the company Plzeňské městské dopravní podniky, a.s. is selected. The created questionnaire is applied to a small sample. The thesis is concluded with an evaluation of the survey results and with the applicability evaluation of both the questionnaire and the documented procedure.
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Optimalisation options of customer processes
Harušťáková, Pavlína ; Hykš, Ondřej (advisor) ; Caban, Ivan (referee)
The graduation theses deals with producing the draft for optimalisation options in Slovak Railway Company. The theses in theoretical part defines chosen basic requirements of Quality Management,defines the notions as customer satisfaction, measurement of quality, process management and improvement. It outlines the options for optimalisation bases of customer processes, that are determination, precise analysis and formulation of measurable criteria and finally proposes the optimalisation.The theses is connected with the results of questioning in bachelor theses.
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The Study of the benefits of the implemented Environmental Management System in the concrete organisations
Wiedermannová, Pavla ; Hykš, Ondřej (advisor) ; Plášková, Alena (referee)
The main goal of the diploma thesis is to specify the main benefits of the implementation of the Enviromental Management System and to find out other information about the already implemented EMS. The thesis is divided into two parts - theoretical and practical. In the theoretical part is clarified the term Environmental Management System, its history and standards for the EMS. In the practical part the questionary is presented as the method of the obtaining data from the concrete organisations. At the same time the answers of the respondents are analysed. The end of the thesis also includes the comparison of the study with the analoguous studies from the past.
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Quality assessment of products - Environmentally Friendly Products
Böhmová, Dana ; Plášková, Alena (advisor) ; Hykš, Ondřej (referee)
In my thesis I would like to show how to reduce negative impact on the environment that is caused by for example corporations. I insist on the system of ecolabelling in the Czech Republic. But I also pay attention to others voluntary instruments of environmental policy (to concrete the situation I will mention the most important legal standards about environmental legislation, that enable at least a bit of protection of the environment). The basic quiestion and goal of my thesis is to find out, in which aspects the "common" products has changed their character, what is their development that we could call them these days "environmentally friendly" products, where is their "friendship". Other important thing is to tell which groups of products I will judge: paper, environmentaly friendly cars, detergents.
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