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National Repository of Grey Literature 2 records found  Search took 0.00 seconds. 
The influence of corporate culture on customer satisfaction selected company
 HOLÁ, Monika
The main aim of this work is to analyze the impact of corporate culture on customer satisfaction and propose recommendations for change. In the first part of the thesis is the theory of corporate culture and customer satisfaction. In the practical part, I conducted a questionnaire survey using questionnaires VSM 1994 and 2013 and TBSD. With this questionnaire survey I defined the cultural dimension of employees in company. The same survey was carried out among customers. I conducted survey focused on customer satisfaction with the services of the company. Following these questionnaires were suggested possible changes and improvements that a company can take to improve its corporate culture.
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The analysis of customer's service satisfaction of chosen restaurant institution
 HOLÁ, Monika
The aim of the bachelor thesis is an analysis of customer's service satisfaction of chosen restaurant institution. In the first part of bachelor thesis there are defined the basic terms from the sphere of services, marketing and marketing research. In the practical part there is described the chosen restaurant. There is realized the analysis of customer's satisfaction with a questionnaire survey. Obtained information is adapted on charts. And some possible improvements are proposed.
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See also: similar author names
5 HOLÁ, Marcela
4 HOLÁ, Markéta
10 HOLÁ, Michaela
16 HOLÁ, Miroslava
3 Holá, M.
5 Holá, Magda
5 Holá, Marcela
2 Holá, Mariana
4 Holá, Marie
4 Holá, Markéta
12 Holá, Martina
10 Holá, Michaela
16 Holá, Miroslava
3 Holá, Mlada
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