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Comunnication between paramedics and aggressive patients in prehospital care.
ČÁP, Jakub
The thesis is entitled: Communications between paramedics and aggressive patients in prehospital care. The theoretical part thoroughly deals with the characteristics of a paramedic and patient as well as elaborating a definition of communication with subsequent divisions into communication structures, functions and forms. The topic is further developer and the issue of communication between aggresive patients and paramedics is introduced is the theoretical part. Subsequently, this chapter describes aggresion, its types, causes and solutions on the part of paramedics. Two objetives are defined in the theoretical part. The first objective maps out the procedures paramedics use when handling and aggressive patient before hospital admission. The second objective reveals the problems paramedics encounter when communicating with an aggressive patient. Three research questions were established to the above objetives: 1. Which method do paramedics use when dealing with an aggressive patient during their first contact at the scene of incident? 2. What communication techniques are used by paramedics when communicating with an aggressive patient? 3. Which problems do paramedics encounter in communicating with an aggressive patient? A qualitative research approach was used when elaborating the research part. Data was gathered in the formo of semi-structured interviews conducted using 14 questions. The target group consisted of 10 paramedics from South Bohemia. The results revealed that the paramedics are partly aware of the processes they can use when communicating with an aggressive patient. In terms of the communication issues the respondents agreed on the fact that their most common mistake consists in their failure to control their own emotions, and losing their temper when verbally attacked by the patients. The results of this thesis could help to increase or supplement paramedics´ awareness of the options for best practice when communicating or handling aggressive patients. Furthermore, the thesis could be used as source material for lectures on issues related to communication between paramedics and a patient.
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Evaluation's criteria of analytical portals using SAS Enterprise Bussiness Intelligence Server
Čáp, Jakub ; Novotný, Ota (advisor) ; Pour, Jan (referee)
The need for reliable and exact information that are needed to run a company is still growing. This fact leads to finding new ways to obtain, transform, but especially deliver these information. One of the most efficient way is to integrate Business Intelligence into company's information system that leads to the usage of analytical portals. This thesis's target is to acquaint the readers with the topic of analytical portals and conceivable method to evaluate analytical portals and tools designed to build them. This thesis consists of two general sections, theoretical and practical. The theoretical section consists of the explanation of the term analytical portal and the ways a company can benefit from usage of analytical portals. The criteria and the conceivable method to evaluate analytical portals and the tools designed to build them are specified further in this section. The practical section contains description and evaluation of certain tool designed to build analytical portals (SAS Portal). The evaluation is based on the criteria described in the theoretical section and data used in the exhibition of the SAS Portal are purely exemplificative.
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Elektronický podpis v legislativě a praxi ČR
Čáp, Jakub ; Rydzi, Daniel (advisor) ; Šindelář, Martin (referee)
Tato bakalářská práce má za cíl seznámit čtenáře s elektronickým podpisem a s možnostmi jeho využití při elektronické komunikaci. Práce je rozdělena do tří částí. První část se věnuje problematice elektronického podpisu. Elektronický podpis umožňuje ověřit totožnost osoby v prostředí internetu a je důležitým nástrojem pro elektronickou komunikaci nejen s orgány státní správy. Práce přináší náhled na to, jak elektronický podpis funguje, jaké existují typy elektronických podpisů, jak ho lze získat a k čemu ho lze využít. Druhá část pojímá legislativní aspekty elektronického podpisu. Usiluje o vystihnutí vývoje elektronického podpisu ve světě a jak tento vývoj působil na ČR. Třetí část se zabývá praktickým využitím elektronického podpisu v ČR.
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