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Draft measures to reduce customer complaints
Charvátová, Petra ; Strnad, Vlastimil (referee) ; Tyráček,, Petr (advisor)
This diploma thesis deals with customer complaints of headlamps in Automotive Lighting s.r.o. The goal is to analyze the state of customer complaints for 2018 and to evaluate the biggest source of nonconformities in terms of the type of complaint based on Pareto analysis. The thesis focuses on solution of one particular type of complaint. The key part of the thesis is also the processing of the process analysis, the evaluation of the causes of the complaint and the draft of corrective measures that would eliminate the problem. The conclusion of the thesis contains evaluation of the proposed corrective measures, including from the economic point of view.
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People in quality management system
Barák, Michal ; Tabas, Marek (referee) ; Fiala, Alois (advisor)
The essence of this thesis is a literature review on the role of people in quality management systém Based on the special literature and web links I show the current role of human element in production department and in department of leadership. Each chapters I complement from my own experience. Finally I evaluate the possible future development of quality management.
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The use of information technology to support safety management in aviation
Poloch, Gabriel ; Hammer, Jaromír (referee) ; Šplíchal, Miroslav (advisor)
The purpose of the Thesis is to acquaint reader with Safety management system in the aviation. In the beggining Thesis describes the begining of safety management, why was the system created and how it developed in the past. The main part of the Thesis is focused on identification of software tools for easier implementation of Safety management system in the training organizations. Another part of the Thesis is focused on aplication of selected software tools on small training organization (ATO) with complex disposition.
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People in quality management system
Böhm, Libor ; Krbalová, Maria (referee) ; Fiala, Alois (advisor)
This thesis deals with the role of the human factor in the quality management system. First, there is outlined the basic issue of the field, together with a brief description of historical development. Following is analysis of the areas of management, in which has the role of the people most significant impact on quality. The conclusions of the thesis clearly shows the seriousness of personnel management concepts.
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Quality management system project
Böhm, Libor ; Nosek, Aleš (referee) ; Fiala, Alois (advisor)
This master‘s thesis deals with the analysis of the management system according to the international standard ISO 9001. It gives an explanation of the meaning of the particular standards in the area of quality management and defines the key areas in the management system of the industrial company. The practical part of the thesis is a review of the management system at Meva, identification of the deficiencies and proposal for their elimination using the QFD and FMEA methods.
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Electronic Document Management in Project Management Tool
Gavryliuk, Olga ; Květoňová, Šárka (referee) ; Kreslíková, Jitka (advisor)
This work deals with electronic document management systems (EDMS) from the perspective of selected knowledge areas of project management processes. The aim of this thesis was to create an EDM system based on an appropriately selected EDM model, which would assist in the management of documents that arise during management processes in selected areas of project management (quality, human resources and communication within the project) with the possibility of extending to other knowledge areas.
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Information Strategy
Kratochvíl, Tomáš ; Dědič, Roman (referee) ; Koch, Miloš (advisor)
This diploma thesis is focused on the possibility of using modern approaches to information technology management. Specifically, it concentrates on demands for innovation of software development lifecycle management. The theoretical part of the thesis is focused on methods used in information strategy. Based on results of the analytical part, where I evaluate current approach to information technologies service management, I suggest solutions in the form of customer oriented information strategy and approach to the management of software development as a part of service lifecycle.
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Extensions introduced QMS company SPOJMONT Ostrava Ltd
Bayer, Robert ; Jandová, Kristýna (referee) ; Polsterová, Helena (advisor)
The aim of this thesis is to familiarize with tools used in quality management and with methods of their application and to apply some of the tools in a real company. Among these tools there are a handbook for integrated management system of QMS on the basis of standard EN ISO 9001:2008, EMS on the basis of standard EN ISO 14001:2005 and ČSN OHSAS 18001:2008, 5S system, process FMEA and application of Pareto analysis on complaints. All the tools are attached to the dissertation thesis in electronic appendixes.
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