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Process Management and Document Control in a Market Surveillance Authority
Manová, Dana ; Plášková, Alena (advisor) ; Pražák, Milan (referee)
This diploma thesis deals with the process analysis and documentation of the Czech Trade Inspection Authority, a market surveillance authority in the state administration. The main objective of this thesis is the mapping of operational processes within the organization and identification of their potential weak points. The author of the thesis then proposes ideas for their improvement. The main tool for process analysis is the 5. criterion of the CAF model (Common Assessment Framework), which takes into consideration the specific needs of public administration. The thesis then focuses on the analysis of documentation, tries to find its strengths and weaknesses and finally ideas for its improvement.
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Methodologies of process analysis
Ouhel, Radek ; Řepa, Václav (advisor) ; Náplava, Pavel (referee)
The main purpose of this thesis consists of describing steps, and methodology, in the environment of deanship of a technical university's faculty. The goal is to outline methods and methodology chosen for this concrete project, with the context of specific characteristics typical for this kind of institution, and potential risks resulting from these characteristics. The project of process analysis was part of IBM Internship program, which draws out the need to describe provided tools and methodology by IBM itself. Final part of thesis will evaluate the methodology used on a project, with both IBM, and MMABP methodologies kept in mind. The main contribution of the thesis lies in the critical view of the project against methodologies' theories.
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