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Accounting shared services centers and their performance evaluation
Vaníčková, Lucie ; Mejzlík, Ladislav (advisor) ; Skálová, Jana (referee)
This diploma thesis focuses on the area of outsourcing and shared services centers. It includes general characteristics of outsourcing. It deals in addition with definition and description of koncept shared services, its history, advantages, disadvantages, comparison with similar organization models and strategic aspects of this concept. Part of thesis focuses on audit in area of shared services center. This thesis deals with issues of performance management of accounting shared services centers in areas of accounts payable and accounts receivable in the USA, Czech Republic and Slovakia. The practical part of this thesis is established on mentioned theoretical themes. There is described and evaluated situation in specific accounting shared services center in the Czech Republic from view of performance and maturity of shared services center.
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Critical view of measures of success in the non-profit organization AIESEC Praha
Angelovič, Juraj ; Stránský, Jakub (advisor) ; Fous, Zdeněk (referee)
The aim of my work is to critically evaluate the measures of success and performance indicators of the process of realization of corporate internships in the non-profit organization AIESEC Praha. The factors of motivating members to work for a non-profit organization are analyzed in this work with a connection to the active incentive policy of AIESEC Praha. Additionally, terms such as critical success factors and key performance indicators are defined in this work and examined in particular stages of realization of corporate internships in AIESEC Praha with an emphasis on their consistency and coherence to the global vision of the organization. In conclusion, the proposal of qualitatively better system of performance indicators and measures of success of described process is introduced.
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Performance Measurement of Salespeople in Software Company
Uhlíř, Radek ; Novotný, Ota (advisor) ; Svoboda, Tomáš (referee)
This thesis is focused on research of available resources about applicable methods and approaches of implementation of Business Intelligence in sales department of mid-size local company focused on information technologies. The solution is aimed on controlling and performance measurement. Local specifics and company culture of innovation and creativeness are considered during the whole work. The next part of the work is analysis of the company environment and appropriable process of implementation matching current maturity level of company. The goal is to define appropriable set of indicators for performance measurement of sales representatives in order to reflect the reality and allow the relative comparison of individuals. This solution is applied in specific company and as a result there are identified issues of this proposal and suggested recommendations for the future modifications. The work is based on research of available resources and identification of the best practices methods of design and implementation of this system. The next part contains detail analysis of the company, application of conclusion of the theoretical part and suggestion for optimal process of successful adaptation. As a result the structure of metrics has been built and it was verified that the detail analysis is required for relevant definition of the scope of the project, identification of risks and preparing the real schedule. It has been verified, that implementation of performance measurement system requires complex changes in company culture and close coordination to other triggered changes in workflow and quality of recorded data in information systems.
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Design and utilization of company key performance indicators
Kubát, Ondřej ; Pour, Jan (advisor) ; Janda, Radim (referee)
This thesis deals with a company performance management method in compliance with the key performance indicators. It addresses the KPIs' characteristics as well as the design process of the indices and their implementation procedures. It does not only rest with a description of the method itself but it also focuses on the related areas of the research such as managers' approach towards the corporate performance management or the business intelligence discipline. The theoretical part of the thesis focuses on building the model that makes it possible to design the KPIs with an emphasis on a successful delivery of the entire project. The methodology is based on a selection of the right indicators and application of the implementation techniques leading to a successful completion of the project. A special attention is dedicated to the CPM concept as a basic principal from which the key indicators derive. The practical part addresses the respective design of the KPIs. First of all, the KPIs are suggested to a banking institution. Afterwards, these indicators are confronted with the model drawn up in the theoretical part. The indicators are assessed consequently. The main contribution of this thesis is a development of a model that can serve as a guide for a proper KPIs design in a company and can add to a successful completion of the indicators' implementation. The findings of the research conducted for the purpose of this thesis could be put to use by the corporate managers who are interested in approaching the performance management methods also assessed in this dissertation.
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Klíčové ukazatele výkonnosti jako nástroj pro dosahování podnikových cílů
Nováková, Veronika ; Wagner, Jaroslav (advisor) ; Lungová, Marcela (referee)
This thesis deals with the performance measurement and control of company by the Key Performance Indicators. The theoretical part briefly describes implementing and creation of the Key Performance Indicators. In this part, there are also mentioned fundamental principles of the Balanced Scorecard. The Balanced Scorecard is the best-known and the most elaborate management measuring and control system at the present time, which is based on the Key Performance Indicators. The practical part describes measuring and control system in the concrete company. In consequence, this system is compared with the Balanced Scorecard. In the final period of the practical part, there is an analysis of the contemporary system in the elected company and there are mentioned some proposals for the improvement of the measuring and control system in this company.
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Key performance indicators of private equity
Beran, Marek ; Krabec, Tomáš (advisor) ; Fous, Zdeněk (referee)
This thesis aims to identify key performance indicators of private equity. At the beginning of the paper are defined both parts of private equity, criterias of each part and relationships among market participants. It is then outlined the history of the two main parts. In the next step is introduced global development with emphasis on the last 30 years. A larger space is then devoted to Europe, which will subsequently be a pivotal part of the work. Following this section is indicated methodology. In the next section is defined 7 countries, which are subsequently subjected to research. The fourth chapter is an empirical survey of individual States, Czech Republic, Great Britain, Poland, Sweden, Romania, Singapore and France, where are mentioned results of evaluated factors and also the defending of values. The last, fifth, is itself part of the evaluation and comments on results achieved.
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Creating a reporting system serving as an effective management tool of company.
SPOUSTA, Petr
This work had the aim to identify the key performance indicators of managing company on the basis of analysis its account statements. From these statements propose or improve reporting system. Analyzed company already has reporting system, so there are improvements, which consist in condensing reports, using ratio indicators and more interactivity of published reports.
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KPI management - auto alerting in MS SQL
Vedral, Jakub ; Pour, Jan (advisor) ; Zajíc, Ján (referee)
This diploma thesis deals with the problem of automatic alerting on Microsoft SQL Server 2008 platform. Thesis was elaborated with Clever Decision s.r.o. company which significantly contributed to thesis assignment. Main goal of this thesis is to provide a solution concept for absence of alerting for multidimensional data in Microsoft's product. Alerting is aimed at critical business data -- Key performance indicators - KPIs. KPIs are used to deliver enhanced business performance through Corporate Performance Management concept. These indicators need to be watched frequently. Considering that alerting solution is convenient for watching the data. Solution concept is based on market research of Business Intelligence (BI) platforms which dominates the market. Platforms are examined for their alerting capabilities. Next goal is to provide overall insight to KPI management -- creating, managing, analyzing and monitoring of KPIs. Thesis is divided into three sections. First part creates theoretical background for solution creation and describes the field of KPI management. Second part consists of market research using selected criteria. Third part is aimed at providing the solution concept through web application fixing the absence of alerting on Microsoft SQL Server 2008 platform. This thesis is primarily intended for Clever Decision company but also for various BI experts dealing with alerting problems on BI platforms. Thesis serves also as a theoretical summary of KPI management which is commonly evaded by available technical literature.
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Key performance indicators (KPI) and their coherency with top indicator EVA
Hanzlík, Kamil ; Král, Bohumil (advisor) ; Hadrbolec, Pavel (referee)
This thesis is concerned with a discussion of advantages, disadvantages and potencial areas of usage of the Economic Value Added (EVA) as a measure of value based management. The coherency of EVA with key performance indicators as a tool of effective management is also analysed. Mentioned are also several alternative concepts. This thesis further analyses practical application of key performance indicators in mobile telecommunication company T-Mobile and evaluates the implemented concept of EVA as a central component of value based management.
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Corporate performance management (CPM) and its use in practice
Gřešák, Ondřej ; Novotný, Ota (advisor) ; Perušič, Boris (referee)
This thesis addresses a new management approach - "Corporate Performance Management" (CPM). It sets forth the concept of this new approach as a business performance monitoring and strategic support tool, its assumptions, framework, components, relationship to business intelligence, and related methodologies. Particular focus is placed on "key performance indicators" (KPI), their characteristics, segmentation, methods for their selection, and implementation procedures. The theoretical part of this work is devoted to creating a methodology by which CPM can be effectively implemented on projects in the financial sector with an emphasis on the critical success factors of such a project as a whole. The primary elements of this methodology are the selection of the best possible metrics, the project's overall success and the development of efficient reporting. The practical part of this work initially introduces "Project KPI 2008", which ran in Komerční banka (Czech Commercial Bank), then pits it against the theoretical methodologies defined in the theoretical section. The entire project is then assessed based on the results of the comparison, and finally, conclusions and recommendations are made for the future of this project. The main asset of this thesis is its creation of the afore-mentioned management methodologies and the ideal, course to be taken in implementing a KPI-focused project. This work is valuable not only for investigating key performance indicators themselves, but also as an informative tool for managers who would like to acquaint themselves with or learn more about the CPM concepts in general.
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