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Performance Management of IT Support Companies
Nosek, Miloš ; Komárková, Lenka (advisor) ; Kincl, Tomáš (referee)
Aim of this work is to familiarize the reader with the complexity of providing IT support in a corporate environment and with the possibilities for its successful management using modern approaches such as ITIL and performance management. Furthermore, the realization of large amounts of data in various forms, which are available to us. And show of sample analysis and data presentation of the selected data file. The resulting data will be used for evaluation of the quality of user support and for performance management. Current key performance indicators of selected IT department and appropriate recommendations resulting from data analysis and experience will be introduced in practical part of the work.
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The principles of the process management and their applications in SMEs.
LÁNOVÁ, Jana
The main goal of this diploma thesis is analysed of the process management and its principles in the selected company. The theoretical part is divided into few chapters where basic parts like the process, process management, monitoring, busines process improvement and others are described. The practical part includes study of process control implementation in particular company. During the analysis process management are applied analysis, observations and interviews with employees and with leadership.
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Requirements of management on sales reporting
Cmunt, František ; Lorenc, Miroslav (advisor) ; Mutiš, Matěj (referee)
The thesis maps the practices of contemporary sales reporting, analyses its weaknesses and looks for new and original solutions of maximal efficiency of reporting in today's companies. It connects several fields from management accounting, human resources and marketing to graphics and typesetting to get the maximal outcome and efficiency which is always needed in creating sales reports.
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Accounting shared services centers and their performance evaluation
Vaníčková, Lucie ; Mejzlík, Ladislav (advisor) ; Skálová, Jana (referee)
This diploma thesis focuses on the area of outsourcing and shared services centers. It includes general characteristics of outsourcing. It deals in addition with definition and description of koncept shared services, its history, advantages, disadvantages, comparison with similar organization models and strategic aspects of this concept. Part of thesis focuses on audit in area of shared services center. This thesis deals with issues of performance management of accounting shared services centers in areas of accounts payable and accounts receivable in the USA, Czech Republic and Slovakia. The practical part of this thesis is established on mentioned theoretical themes. There is described and evaluated situation in specific accounting shared services center in the Czech Republic from view of performance and maturity of shared services center.
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Critical view of measures of success in the non-profit organization AIESEC Praha
Angelovič, Juraj ; Stránský, Jakub (advisor) ; Fous, Zdeněk (referee)
The aim of my work is to critically evaluate the measures of success and performance indicators of the process of realization of corporate internships in the non-profit organization AIESEC Praha. The factors of motivating members to work for a non-profit organization are analyzed in this work with a connection to the active incentive policy of AIESEC Praha. Additionally, terms such as critical success factors and key performance indicators are defined in this work and examined in particular stages of realization of corporate internships in AIESEC Praha with an emphasis on their consistency and coherence to the global vision of the organization. In conclusion, the proposal of qualitatively better system of performance indicators and measures of success of described process is introduced.
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Performance Measurement of Salespeople in Software Company
Uhlíř, Radek ; Novotný, Ota (advisor) ; Svoboda, Tomáš (referee)
This thesis is focused on research of available resources about applicable methods and approaches of implementation of Business Intelligence in sales department of mid-size local company focused on information technologies. The solution is aimed on controlling and performance measurement. Local specifics and company culture of innovation and creativeness are considered during the whole work. The next part of the work is analysis of the company environment and appropriable process of implementation matching current maturity level of company. The goal is to define appropriable set of indicators for performance measurement of sales representatives in order to reflect the reality and allow the relative comparison of individuals. This solution is applied in specific company and as a result there are identified issues of this proposal and suggested recommendations for the future modifications. The work is based on research of available resources and identification of the best practices methods of design and implementation of this system. The next part contains detail analysis of the company, application of conclusion of the theoretical part and suggestion for optimal process of successful adaptation. As a result the structure of metrics has been built and it was verified that the detail analysis is required for relevant definition of the scope of the project, identification of risks and preparing the real schedule. It has been verified, that implementation of performance measurement system requires complex changes in company culture and close coordination to other triggered changes in workflow and quality of recorded data in information systems.
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Design and utilization of company key performance indicators
Kubát, Ondřej ; Pour, Jan (advisor) ; Janda, Radim (referee)
This thesis deals with a company performance management method in compliance with the key performance indicators. It addresses the KPIs' characteristics as well as the design process of the indices and their implementation procedures. It does not only rest with a description of the method itself but it also focuses on the related areas of the research such as managers' approach towards the corporate performance management or the business intelligence discipline. The theoretical part of the thesis focuses on building the model that makes it possible to design the KPIs with an emphasis on a successful delivery of the entire project. The methodology is based on a selection of the right indicators and application of the implementation techniques leading to a successful completion of the project. A special attention is dedicated to the CPM concept as a basic principal from which the key indicators derive. The practical part addresses the respective design of the KPIs. First of all, the KPIs are suggested to a banking institution. Afterwards, these indicators are confronted with the model drawn up in the theoretical part. The indicators are assessed consequently. The main contribution of this thesis is a development of a model that can serve as a guide for a proper KPIs design in a company and can add to a successful completion of the indicators' implementation. The findings of the research conducted for the purpose of this thesis could be put to use by the corporate managers who are interested in approaching the performance management methods also assessed in this dissertation.
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Klíčové ukazatele výkonnosti jako nástroj pro dosahování podnikových cílů
Nováková, Veronika ; Wagner, Jaroslav (advisor) ; Lungová, Marcela (referee)
This thesis deals with the performance measurement and control of company by the Key Performance Indicators. The theoretical part briefly describes implementing and creation of the Key Performance Indicators. In this part, there are also mentioned fundamental principles of the Balanced Scorecard. The Balanced Scorecard is the best-known and the most elaborate management measuring and control system at the present time, which is based on the Key Performance Indicators. The practical part describes measuring and control system in the concrete company. In consequence, this system is compared with the Balanced Scorecard. In the final period of the practical part, there is an analysis of the contemporary system in the elected company and there are mentioned some proposals for the improvement of the measuring and control system in this company.
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Key performance indicators of private equity
Beran, Marek ; Krabec, Tomáš (advisor) ; Fous, Zdeněk (referee)
This thesis aims to identify key performance indicators of private equity. At the beginning of the paper are defined both parts of private equity, criterias of each part and relationships among market participants. It is then outlined the history of the two main parts. In the next step is introduced global development with emphasis on the last 30 years. A larger space is then devoted to Europe, which will subsequently be a pivotal part of the work. Following this section is indicated methodology. In the next section is defined 7 countries, which are subsequently subjected to research. The fourth chapter is an empirical survey of individual States, Czech Republic, Great Britain, Poland, Sweden, Romania, Singapore and France, where are mentioned results of evaluated factors and also the defending of values. The last, fifth, is itself part of the evaluation and comments on results achieved.
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Creating a reporting system serving as an effective management tool of company.
SPOUSTA, Petr
This work had the aim to identify the key performance indicators of managing company on the basis of analysis its account statements. From these statements propose or improve reporting system. Analyzed company already has reporting system, so there are improvements, which consist in condensing reports, using ratio indicators and more interactivity of published reports.
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