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Design and utilization of company key performance indicators
Kubát, Ondřej ; Pour, Jan (advisor) ; Janda, Radim (referee)
This thesis deals with a company performance management method in compliance with the key performance indicators. It addresses the KPIs' characteristics as well as the design process of the indices and their implementation procedures. It does not only rest with a description of the method itself but it also focuses on the related areas of the research such as managers' approach towards the corporate performance management or the business intelligence discipline. The theoretical part of the thesis focuses on building the model that makes it possible to design the KPIs with an emphasis on a successful delivery of the entire project. The methodology is based on a selection of the right indicators and application of the implementation techniques leading to a successful completion of the project. A special attention is dedicated to the CPM concept as a basic principal from which the key indicators derive. The practical part addresses the respective design of the KPIs. First of all, the KPIs are suggested to a banking institution. Afterwards, these indicators are confronted with the model drawn up in the theoretical part. The indicators are assessed consequently. The main contribution of this thesis is a development of a model that can serve as a guide for a proper KPIs design in a company and can add to a successful completion of the indicators' implementation. The findings of the research conducted for the purpose of this thesis could be put to use by the corporate managers who are interested in approaching the performance management methods also assessed in this dissertation.
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Klíčové ukazatele výkonnosti jako nástroj pro dosahování podnikových cílů
Nováková, Veronika ; Wagner, Jaroslav (advisor) ; Lungová, Marcela (referee)
This thesis deals with the performance measurement and control of company by the Key Performance Indicators. The theoretical part briefly describes implementing and creation of the Key Performance Indicators. In this part, there are also mentioned fundamental principles of the Balanced Scorecard. The Balanced Scorecard is the best-known and the most elaborate management measuring and control system at the present time, which is based on the Key Performance Indicators. The practical part describes measuring and control system in the concrete company. In consequence, this system is compared with the Balanced Scorecard. In the final period of the practical part, there is an analysis of the contemporary system in the elected company and there are mentioned some proposals for the improvement of the measuring and control system in this company.
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Possibilities of CPM solution in banking sector
Janata, Pavel ; Pour, Jan (advisor) ; Matuštík, Ondřej (referee)
This thesis addresses issues of measuring and managing the performance of commercial bank institutions by means of a system called Corporate Performance Management (CPM). The theoretical part of this work is devoted to introduction of banking industry and methods of performance measurement in commercial banks. It introduces a general concept and key components of CPM supported by Business Intelligence technology. In the practical part of this work there is introduced the design of two concrete CPM solutions which are being currently built in banks -- KPI processing and interest margin calculation. The main thesis contribution to the existing literature is a creation of complex material about relevant aspects of implementation CPM solutions in data warehouses of commercial banks and creation the conceptual design of a concrete solution.
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Corporate performance management (CPM) and its use in practice
Gřešák, Ondřej ; Novotný, Ota (advisor) ; Perušič, Boris (referee)
This thesis addresses a new management approach - "Corporate Performance Management" (CPM). It sets forth the concept of this new approach as a business performance monitoring and strategic support tool, its assumptions, framework, components, relationship to business intelligence, and related methodologies. Particular focus is placed on "key performance indicators" (KPI), their characteristics, segmentation, methods for their selection, and implementation procedures. The theoretical part of this work is devoted to creating a methodology by which CPM can be effectively implemented on projects in the financial sector with an emphasis on the critical success factors of such a project as a whole. The primary elements of this methodology are the selection of the best possible metrics, the project's overall success and the development of efficient reporting. The practical part of this work initially introduces "Project KPI 2008", which ran in Komerční banka (Czech Commercial Bank), then pits it against the theoretical methodologies defined in the theoretical section. The entire project is then assessed based on the results of the comparison, and finally, conclusions and recommendations are made for the future of this project. The main asset of this thesis is its creation of the afore-mentioned management methodologies and the ideal, course to be taken in implementing a KPI-focused project. This work is valuable not only for investigating key performance indicators themselves, but also as an informative tool for managers who would like to acquaint themselves with or learn more about the CPM concepts in general.
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