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Design processes in customer care and support
Müller, Vladimír ; Říhová, Zora (advisor) ; Roulová, Petra (referee)
The Diploma thesis is engaged in the modelling of business processes, focusing on their design. Especially processes in area of providing support and customer care. The main goal of the thesis is application modelling method for selected business processes in a particular company engaged in telecommunications services. The theoretical part is focused on processes, process management and standards for the business process modelling. In the practical part are then described selected processes related to ABC satellite television services. These processes are designed by selected methodology. Under the proposed processes that take place after activation are calculated costs of operation the process (financial, human resources). These costs are calculated to the time when it is expected to 200,000 customers of ABC satellite television. Summary of costs is in evaluating the proposal.
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Encourage student of high school to be activ in German lessons
SVOBODOVÁ, Tereza
This diploma thesis deals with the activation of activities teachers, which has a stimulating effect on the activities of students in learning the German language at secondary schools in Jihocesky county. German language was chosen purposely, because the most important thing while teaching foreign languages is to involve the student into a mutual communication as much as possible. The student has to be very active to be able to assume the foreign language. This thesis is divided into theoretical and research. The theme of this thesis is to release the ways how teachers stimulate the activity of pupils in the German language teaching. It is also important to find out if there is any interaction between the activation of activities teachers and a student?s activity during the lesson. We can get to know this interaction by statistical calculations. Among one of the methods of quantitatively directed analyses belongs standardized method of observation, which was used right for this research. To be specific it was an interactive analysis. There was applied Flanders observation system for an activity of a teacher and Tabers observation system for an activity of a student. There are described various ways and methods how to stimulate a student to be more active.
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Activation of the elderly as part of nursing care
HÁNOVÁ, Jana
Activation of elderly people as a part of the nursing care The activation is the process through which people, individuals or groups are stimulated to be active. The activation should be as natural as possible, and should copy routines of daily life as much as possible. The activation of the elderly people is a part of the prevention of the occurrence of diseases, accidents and injuries and the maintenance of functional capacity and self-care ability. Nursing activation care is the care which supports self-care ability of an elderly person and is characterized by the fact that this care gets the elderly person and his or her family to cooperate. A part of daily work of the nurse is to assess the level of self-care of the elderly person and to set up a nursing care plan. The nurses working with the elderly people shall embrace learning in this field as a lifelong process and shall be applying the acquired knowledge in their work. The objective of this study was to find out whether the nurses are looking for the areas to activate the elderly people and to discover whether the nurses include the activation into their nursing plans of the care for the elderly people. The study sets an objective to map how the nurses perceive the activation and what ways of the activation they know and apply. The last objective was to identify the way the professor Böhm´s model is applied in practice. All data were acquired by means of a qualitative research, and the interviews were conducted with the nurses and the elderly, namely in the long-term care unit and in the home for elderly people. The research revealed how the data are acquired from the elderly and how they are integrated into the nursing plans. The study also identified the ways of the activation of the elderly, the nurses focus on physical and physical activation of the elderly. Generally, the nurses perceive the activation very positively, and despite difficulties such as shortage of staff and time, they implement the activation in different quality. The research also detected that the Böhm´s model is applied minimally, and the nurses have not met with this model yet. The results of the study can be used by the management personnel, but also by the nurses who work with the elderly people directly. The nurses working with the elderly shall concentrate on specifics of the care for the elderly people within their lifelong learning. The management personnel shall lead to an individual approach to each elderly person because this is the way how to provide good quality care.
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Activation use of dogs in the care of the elderly
FUJDLOVÁ, Radka
The objective of my thesis is to find out about the activating potential of the use of dogs in the care of elderly people with dementia. Dementia in the population is mainly found in elderly people. The theoretical part focuses on aging, dementia and canistherapy. It defines the basic characteristics of the dementia syndrome, treatment and care of clients affected by dementia, and the possibility of their activation. It also explains the term ``canistherapy{\crq}q, and the forms and methods of canistherapy are presented here. The practical part deals with the application of canistherapy in the Home for the Elderly at Hluboká nad Vltavou. To collect data, the strategy of qualitative research was used applying the methods of case studies, interviewing, document analysis, and a complementary technique of photographs. The objective of the thesis is to find out about the activating potential of the use of dogs in the care of elderly people with dementia. The research results can be used in the practical application of canistherapy in the given clients and as informative material and educational material for those interested in the issue of canistherapy.
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Activization of the paraplegick and kvadruplegick patient
ŠÍMA, Vojtěch
The activation of a paraplegic, quadruplegic patient is an in important part of the nursing care for the patient handicapped in this way. By a good and timely activation we achieve a better co-operation of the patient during the rehabilitation, practicing self-sufficiency; the patient communicates better with us and he co-operates. The activation is manifold; as for the hospital activation, the most known elements are books, television, radio, talks, co-operation with the family, internet. Other possibilities of activation are spinal units, rehabilitation center and e.g. the ambulant Paraple center providing the services in the following aid to the handicapped patients.
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Influence of the Taoist Tai Chi practice on health of seniors
ŠMEJDOVÁ, Veronika
In this thesis, titled ?The Effect of Taoist Tai Chi on the Health of Senior Citizens?, I focused on the factors influencing the physical and mental welfare of seniors who practiced Chinese health exercises - Taoist tai chi. My observations lasted seven months; they took place once a week for 45 minutes. All the clients volunteered in the exercise activities. The research group consisted of the clients of the Home for Senior Citizens and the Home with Special Regimen in Kobylisy. The theoretical part provides the explanations of old age, dementia and its manifestations, the importance of exercise for seniors, and I also introduce the Taoist Tai Chi Society. The last section is devoted to Taoist movements and their effects on the human organism. The practical part describes the individual tai chi movements, the principles of practicing Taoist tai chi and I answer research questions. The objective of the thesis was to learn whether tai chi exercise affects in some way the physical condition of the facility?s clients and whether it is beneficial for these clients. To obtain the results, I chose a qualitative research. The methods and techniques of data collection are based on participating observation, interviews and data analysis. The research group consisted of the clients of the Home for Senior Citizens and the Home with Special Regimen in Kobylisy. I focused on the ways Taoist tai chi influenced the physical and mental welfare of the clients. Semi-controlled interviews were conducted with clients without dementia. The target group consisted of six clients without dementia syndrome, and 6 seniors with the disease. The total number of 30 clients participated in the exercises. The results were processed in the form of a case study. The research shows that the seniors experienced improvements in joint and muscle mobility and the exercises usually affected their mood in a positive way. Better coordination could not be fully demonstrated for all movements. Based on the information obtained and the research results reached, the thesis will be beneficial for the Taoist Tai Chi Society and the homes for senior citizens in Kobylisy. It may also serve to organizations concerned with the use of seniors? free time, social care facilities, as well as feedback to instructors and the institutions mentioned.
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Income from operations -- the comparison of the Czech legislation with the US GAAP regulations
Horváth, Miroslav ; Randáková, Monika (advisor)
In my bachelor work called "Income from operations -- the comparison of the Czech legislation with the US GAAP regulations" I have focused on the question of reporting of the income from operations according to two different accounting systems. I have chosen the US GAAP because of their unique position in the world. There are notable differences between Czech and American income from operations, such as different view of recognition of the expenses and of the revenue. Very significant difference is also activation. It is related to the expenses classification used in Czech Republic. There is not such a concept in the American system. Another difference is in the form of income from operation. In Czech Republic it is fixed, while in USA it is not fixed and it is modified with reference to the significance of items. In our time of globalization, all of the systems influence each other and there is an intention of merging. Therefore it is important to take into consideration other systems, try to learn pluses and to include them into the Czech accounting system.
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