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Impact of business process maturity on performing IT processes
Král, Filip ; Kalina, Jaroslav (advisor) ; Veber, Jaromír (referee)
The diploma thesis is focused on researching of impact of maturity of enterprise internal environment and business processes outside domain IS/IT on performing IT processes. The thesis is based on the coevolutionary theory from the authors Benbya and McKelvey. The author of this thesis uses maturity models Business Process Maturity Model (BPMM), Process and Enterprise Maturity Model (PEMM) and Control Objectives for Information and Related Technology (COBIT) 4.1 framework for information technology management. The diploma thesis is diveded into three main parts -- the theoretical part, the analytical and the research part. The diploma thesis contents a survey research. The outputs of the thesis could be used as a methodological tool for improving of IT process efficiency and performance.
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Implementation of ITIL into Small and Medium Business
Labská, Julie ; Faina, Michal (advisor) ; Pour, Jan (referee)
This work is initially focused on the general description of ITIL V3 (Information Technology Infrastructure Library) and its five elementary books to enable the reader to become familiar with the essential terms and to get at least an overall view of this approach to the administration of IT services. The section Service Strategy is deeply analyzed on a theoretical level as well as in the practical part of the work. For the needs of this work, the term SMB -- Small and Medium Business is defined, in accordance with the recommendations of the European Commission. For these businesses, the work describes the advantages and disadvantages related not only to their operation, but also to the implementation of ITIL. In the practical part of the work, an analysis of a current state of a sample small business is carried out in the field of service strategy, the result of which is the assessment of its state according to the ITIL principles, pointing out faulty processes or incorrectly defined services, and the decision whether the company would benefit from changing its service strategy.
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Services categorization from business and IT perspective
Matas, Radek ; Burkoň, Lukáš (advisor) ; Feuerlicht, Jiří (referee)
With rapid technological progress, the services' share of national GDP is still increasing. The question is, whether the services are properly and sufficiently supported by available information technology instruments. This thesis will be a contribution to the development in the new academic branch called Service Science, Management and Engineering which is concerned with studying of services and it will become a part of this branch. The sence of service categorization is in transparent and organized determination. Some service categorizations in general or in the field of information technology have been made in the past but I will try to add some new perspectives or, where appropriate, to add comments to existing categorizations.
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